Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
Sofia Stars is growing tremendously, and we continue to conquer new countries!
Now we're looking for Croatian OR Slovenian & English speaking Customer Support Agents to join our team and make his own contribution to our products.
Shift Options:
Day Shift Working Hours: 09 AM - 18 PM and 14 PM - 23 PM (with an option of working 17 PM - 02 AM) which is rotating each week; Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;
OR
Night Shift Working Hours: 23 PM - 09 AM Working days: 3 days work, 3 days off;
This job is ONLY Office Based, we do NOT consider remote options.
Responsibilities:
- Providing support in Croatian or Slovenian and English by email and Live chats;
- Processing with great attention to details and content;
- Identifying clients' needs and proactively proposing solutions;
- Focusing on customer expectations and satisfaction;
- Working closely with our team to improve and establish the necessary processes.
Why Sofia Stars?
- Competitive salary and attractive bonus scheme - up to 50% monthly bonuses;
- Monthly food vouchers (200 BGN);
- Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups);
- Working in a dynamic International company;
- Taxi vouchers;
- Up to 25 paid leave days;
- Six additional days of undocumented sick leaves;
- Birthday, wedding and newborn gifts;
- Multisport card;
- Team-building events and activities;
- Sunny, spacious office;
- Food vouchers, breakfast, fruits, and snacks available in the office;
- Ability for career and professional growth within the company;
Ready to shine? Let’s make it real.
Qualifications:
- Proficiency in Croatian or Slovenian and English, both written and spoken;
- Proactive person with good support/sales skills;
- Strong communication and negotiation skills;
- Attention to detail;
- Previous experience as a support agent will be considered an advantage.
