About the company:
Linde Material Handling is one of the world's leading manufacturers of forklift trucks, warehouse equipment, and performance-driven intralogistics solutions. Since 2006, Linde has been part of the KION Group.
We operate in over 100 countries worldwide and have around 13,000 people working for the brand. A network of over 8,500 service technicians ensures maximum availability of Linde trucks and solutions, supported by our global logistics network.
We are built on a solid foundation of delivering expert service and product solutions to our customers. We believe our success is a result of the skills and commitment of the people in our team.
Our values are: INTEGRITY we do the right thing – COLLABORATION we trust each other – COURAGE we change and innovate – EXCELLENCE we deliver exceptional value to our customers.
You will work in a successful global company in an international environment.
Are you ready for a new challenge? Then you might be the one we are looking for!
We are a socially responsible company, offering equal employment opportunities, fostering diversity and respect for differences in our company. We do not tolerate any type of discrimination, harassment or aggression, verbal or physical, direct or indirect, against people or material objects.
Mission:
Lead the Technical Support & Service Training department, composed of the following business areas: * Technical support * Advanced solutions * Customized options * Warranties * Training
Main Functions and Responsibilities:
Strategy:- Define strategic objectives and projects to maximize the benefit of the business areas under your responsibility, aligned with the company's strategy.
- Drive and support regional aftermarket performance in key activities, such as technician training and productivity, efficiency, execution times, work quality, and warranty management, among others.
- Support brands in strategic decision-making and in achieving their customer satisfaction and business development objectives.
- Provide technical support and training to KION brands, including effective warranty management.
- Contribute to improving product quality and resolving issues by escalating to the KION ITS Central Service Team or third-party suppliers through appropriate channels and responding promptly to Health and Safety related questions.
- Coordinate with KION factories on significant product issues as needed.
- Support factory feedback on warranty/quality issues and cost recovery.
- Ensure that technical training programs are developed and executed, providing consistent training material and best practices, establishing current and future training requirements for technical personnel based on identified needs and in line with product/solution developments, including future technologies.
- Ensure necessary aftermarket readiness (Service readiness) for all new products and solutions in conjunction with relevant functions.
- Establish compliance agreements aligned with the excellence levels required by the brands.
- Coordinate optimization projects in the aftermarket area to improve service efficiency and quality.
- Implement strategies to ensure customer satisfaction and the commercial network.
- Develop a continuous monitoring system to evaluate and improve service performance.
- Develop a continuous monitoring system to evaluate and improve service performance.
- Motivate and guide the team towards achieving strategic objectives, fostering a collaborative and high-performance work environment.
- Define roles, tasks, and training plans for team members.
- Monitor, manage workloads, and ensure the completion of work and response times.
- Ensure compliance with processes and standards related to quality, sustainability, health, and safety within your area of responsibility.
- Ensure compliance with the assigned budget with optimal monitoring of costs and resources.
- Implement a strategic vision of data and produce reports using IT tools that guarantee transparency and responsiveness.
- Monitor the Jira system for managing departmental workloads and response times.
We offer:
We are looking for people with a service vocation, committed, dynamic, versatile, and with the ambition to grow professionally within the company.
This is your opportunity to develop your career in a solid technology company with international projection and constant expansion, where anything is possible. Are you ready to grow your career with us?
We offer: * Compensation according to merit and aptitude. * Flexible start and end times from Monday to Friday. * Possibility of home office up to 50% after the onboarding period. * Private health insurance. * Flexible compensation. * You will join a pleasant work environment with a committed team, where our values are integrity, collaboration, courage, and excellence.
Training, Knowledge & Experience:
- Higher education: Degree in Engineering, preferably Mechanical or Electrical Engineering, or previous experience in a similar management position.
- Experience in customer service and strategic operations.
- Experience in the forklift truck sector.
- Full proficiency in English, capable of communicating fluently and accurately in professional contexts, with negotiation skills when required.
Competencies and Skills:
- Analytical skills.
- Teamwork.
- Practicality.
- Organization.
- Conflict resolution.
- Proactivity.
- Decision-making ability.
