ABOUT TIDE
At Tide, we are building a business management platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting. Launched in 2017, Tide is now used by over 1 million small businesses across the world and is available to UK, Indian and German SMEs. Headquartered in central London, with offices in Sofia, Hyderabad, Delhi, Berlin and Belgrade, Tide employs over 2,000 employees. Tide is rapidly growing, expanding into new products and markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.
About the role
As a Customer Service Specialist with German you will: * Spot patterns, enabling you to quickly identify and highlight areas that can be improved * Juggle priorities to ensure that members get the best support experience * Tackle tough banking challenges such as unfamiliar transactions, missing payments, and direct debits * Help mentor new members of the team, and support them with your wisdom and experience and help out with common back office tasks
What you’ll get in return:
- 25 days paid annual leave
- 3 paid days off for volunteering or L&D activities
- Extended maternity and paternity leave covered by the company
- Personal L&D budget
- Additional health & dental insurance
- Mental wellbeing platform
- Fully covered Multisports card
- Food vouchers
- Snacks, light food, drinks in the office
- WFH equipment allowance
- Flexible working from home
- Sabbatical Leave
What we’re looking for
As a Customer Service Specialist with German, you would be helping businesses in Germany to become success stories every day. You’ll love talking to people and have an empathetic nature along with a passion for solving customer problems. You will play a key part in helping Tide expand by providing around the clock support, every day of the year. Our mission is to save businesses time and money every day, and delivering fast and fluid support is key to achieving this. Solving problems quickly and giving clear and honest advice is what sets us apart from the traditional big banks. The ideal candidate will have: * Excellent spoken and written German skills * Good spoken and written English skills * Proficiency in using industry tools such as Kustomer, GSuite, and Jira. * Confidence talking with our customers to help them get the most from their current account * A knack for finding novel ways to solve difficult problems * An eye for identifying recurring issues and the initiative to help create new workflows to solve them * Really strong organisational skills * Some experience working in customer service for the finance industry * Some experience working in startups
