Project Manager, Disputes Onboarding
As Marqeta’s Project Manager, Disputes Onboarding you will work with first-class Disputes Project Management Team-a key team driving the customer experience at Marqeta. Team mission is to become an essential partner to our customers by delivering a seamless, high-impact onboarding experience. In this role, you’ll play a critical part in designing and implementing onboarding processes that set our partners up for success within Marqeta’s Disputes offerings. Your work will directly contribute to delivering a smooth, scalable, and delightful onboarding experience.
This role will be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!
What you will you’ll do
- Create and manage project plans for onboarding new customers into Marqeta’s Disputes products and services.
- Lead project planning and deployment of new tools and features within the Disputes ecosystem.
- Coordinate with internal teams to monitor progress, track tasks, and communicate status updates.
- Support process development and documentation for both internal teams and customers.
- Identify areas for improvement and help optimize onboarding workflows.
- Manage multiple customer onboarding engagements simultaneously, responding to questions and resolving issues as they arise.
- Partner with Product and Customer Support Operations teams to troubleshoot challenges and improve internal handoffs.
About Marqeta
Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time. Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). You don’t need to be a Payments expert to join the Marqeta Team, let us help you with that. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.
Marqeta’s Values
– Solve for the Customer: With a deep understanding of our customers' business and empathy for their needs, we deliver products and services that drive their success. Earning and keeping their trust guides everything we do.
*– Do What's Right: *Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and deliver high-quality results that our customers count on. We own our work from start to finish.
*– Simplify and Innovate: *We approach challenges with curiosity and take smart risks. Innovation comes from finding better, simpler ways to achieve extraordinary outcomes.
*– Win as a Team: *We succeed together by embracing diverse perspectives and pushing each other to raise the bar. We lead with humility and set aside hierarchy to work as a team.
*– Make it Count: *We drive forward with focus and agility. With a sense of urgency and purpose, we get the job done, and done right.
This role will be performed in a hybrid work model (Tuesday, Wednesday, Thursday onsite) from our Warsaw office. We’d love for you to join us!
What We’re Looking for
- 1–2 years of experience in a client-facing role with project management responsibilities.
- Strong organizational and planning skills with a keen attention to detail.
- Familiarity with project management tools (e.g., Asana, Smartsheet, Jira).
- Self-starter with a proactive mindset and the ability to work independently.Comfortable working across cross-functional teams in a fast-paced environment.
- Strong communication skills and a collaborative work style.Ability to manage competing priorities while maintaining high-quality delivery.
- Experience working directly with customers.
Nice-to-haves
- Proficient in Visio/Lucidchart.
- Disputes and chargebacks knowledge.
- Payment processing knowledge.
