Junior Technology Support Analyst

THE WORK:

As a member of our IT team, you'll be the go-to person for all internal technical support. You will be the first point of contact for our employees, providing friendly and effective solutions via our ticketing system, chat, and in-person interactions. Your primary responsibilities will include diagnosing and resolving hardware and software issues on both Windows and macOS platforms, managing user accounts and permissions, and setting up equipment for new hires. You'll also handle basic network troubleshooting to keep our team connected and productive. A crucial part of your role will be documenting solutions and contributing to our knowledge base to help empower users and streamline future support.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

• Permanent employment contract.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Private medical care, life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).
• Paid employee referral program.

HERE'S WHAT YOU WILL NEED:

• Hands-on problem-solving experience: You have a track record of successfully diagnosing and fixing hardware (laptops, printers) and software issues.
• Operating System Proficiency: You are comfortable navigating Windows 10/11 and/or macOS environments and know how to find the root cause of an issue.
• Networking Fundamentals: You understand the basics of TCP/IP, DNS, DHCP, and VPNs. You can perform an initial diagnosis when a user reports that "the internet is down."
• Customer-First Mindset: You have excellent communication skills and a patient demeanor. You can explain complex technical concepts in simple, easy-to-understand terms.
• A Bachelor's degree (or currently pursuing one) in a technical field, or equivalent practical experience.

BONUS POINTS IF YOU HAVE:

• Experience with Active Directory or Azure AD (managing user accounts, groups, and permissions).
• Hands-on experience with ticketing systems like Jira Service Management, Zendesk, or ServiceNow.
• Basic administration knowledge of Microsoft 365 or Google Workspace platforms.
• An interest in automation and a basic knowledge of PowerShell.
• Industry certifications such as CompTIA A+, Network+, or ITIL Foundation.

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.