Oracle Application Support (Level 1)

• 50-80 PLN net +VAT/h on B2B contract via Devire.
• 100% remote work.
• Working in an international environment.
• US time zone.

• Min. a year of experience in IT support, ERP systems, or Oracle application support (preferred). 
• Proven working experience with Oracle ERP and EPM systems (required). 
• Exposure to Oracle ERP, EPM, or similar enterprise applications (a plus). 
• Strong troubleshooting, problem-solving, and critical thinking skills (required). 
• Excellent organizational and communication skills in English (written and verbal). 
• Working knowledge of JIRA or similar project management software (preferred). 
• Experience with Salesforce.com platform (preferred). 
• Familiarity with systems implementation methodologies (waterfall and agile). 
• Ability to gather inputs and synthesize into actionable business outcomes. 
• Strong interpersonal skills with the ability to build relationships across all organizational levels. 
• Ability to manage multiple priorities and meet time-sensitive deadlines. 
• Flexibility to be available outside normal business hours for emergencies or system tasks. 
• BA/BS in Business Administration or related field (preferred). 
• Certified Salesforce Administrator (preferred). 

Responsibilities

• Provide Tier 1 support for Oracle ERP and EPM systems, responding to user requests, troubleshooting access or data issues, and logging tickets in Jira or the internal ticketing system. 
• Monitor system health, alerts, and error logs; perform routine checks and escalate anomalies to higher-level teams. 
• Assist users with navigation, basic functionality, and troubleshooting for Oracle ERP and EPM (e.g., Financials, EDM). 
• Document and maintain SOPs, support runbooks, and resolution playbooks for recurring issues. 
• Participate in Oracle release and patch management activities, including smoke testing and validation of key functions. 
• Track and log tickets related to performance, access, and bug reports, escalating as required. 
• Communicate effectively with business users and technical teams, ensuring timely updates and resolutions. 
• Maintain a basic understanding of Oracle ERP modules and terminology to support cross-functional teams. 
• Provide support coverage during off-hours or weekends for maintenance or critical issues. 
• Prioritize and manage multiple projects simultaneously in a fast-paced environment.