ServiceNow Consultant

YOUR TASKS:

• Provide top level business and technology architecture consultancy services to our clients;
• Work closely with customers to advise, consult, research, design and deliver innovative solutions to improve their business processes
• Defining and ensuring a comprehensive and coherent view across Business, Information, Systems and Technology;
• Assists ServiceNow Business Analyst in estimating release level of effort. Makes recommendations which yield a more cost-effective product and better streamlined workflows
• Assist or drive design workshops across projects to work with business stakeholders to improve the platform adoption and user experience of ServiceNow
• Work with: Customer Managers, Architects, Subject Matter Experts, Solution Designers and senior level representatives on the client’s side.
• Ability to prepare prototypes in demo instances for proposed solutions
• Support with Pre-Sales activities and responding to RFP’s and RFI’s
• Help and support Junior Consultants to grow within the ServiceNow area

WHAT YOU’LL LOVE ABOUT WORKING HERE

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home thanks to HO package (including laptop, monitor, and chair). Ask your recruiter about the details.
• Early support thanks to Buddy Programs: learn in the flow of work alongside our experts who collaborate on top-tier solutions for global enterprises, including 145 Fortune 500 companies.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, Pluralsight, TED Talks, Coursera and Udemy Business materials and trainings.

• Several years of experience in designing and consultancy in implementing ServiceNow platform and integrations proven by ServiceNow certifications and delivered projects
• Several years of consulting and functional experience with ITIL Service Management processes
• ServiceNow Expertise: Deep understanding of ServiceNow ecosystem (CRM, HRSD and SOM) and interconnection with other ServiceNow Modules ITSM, ITOM, ITAM etc.
• Exceptional interpersonal, communication, facilitation and influencing skills
• Critical thinking skills, decisive judgment and the ability to work with minimal supervision
• Knowledge of web-based systems architecture, service-based architecture, enterprise application architecture and worked integration with other applications
• Experience with industry-specific ServiceNow solutions proven by certifications and delivered projects
• Good Understanding of Agentic and Gen AI is a plus
• Familiarity with agile delivery models and digital transformation frameworks.
• English language is a must, German or French is a plus
• ITIL Certified