Senior UX Researcher
TransferGo is a growing fintech scale-up on a mission to make the world a fairer place for migrants. We strive to provide tailored, more affordable financial services that make people's hard-earned money go further. Now in our 13th year, with close to 400 employees in offices across Europe and the UK, we’re crafting a brilliant, relevant product that makes a difference in people's lives and the well-being of their families.
We’ve come this far by building a talented, diverse workforce on a fair culture and our strong values. Having this strong team of employees, we can serve those who really need our product to make their lives better.
What You’ll Do
- Lead qualitative research across the entire product lifecycle, from discovery to post launch evaluation.
- Apply Jobs-to-be-Done (JTBD) frameworks to deeply understand user motivations, struggles, and unmet needs.
- Design and conduct in-depth interviews, ethnographic studies, diary studies, and usability tests to uncover behavioral patterns and drivers.
- Partner with product managers, designers, and growth teams to turn user insights into actionable hypotheses and influence prioritization.
- Lead prototype and concept testing, helping teams validate assumptions and iterate quickly.
- Develop research artifacts (personas, journey maps, JTBD frameworks, opportunity solution trees) that drive shared understanding across the company.
- Build scalable ways of capturing user insights—e.g., rolling research programs, continuous discovery practices.
- Evangelize a user-centered mindset across the organization by storytelling, workshops, and clear synthesis of findings.
What we believe
At TransferGo, we offer competitive rewards to all people. We know that recognition is about more than just money, and we’ve fostered a culture of kudos to shine a light on the great work throughout the business, and the people making it all happen. We hold regular in-person events to connect with each other and help all our TransferNauts to grow with a generous training allowance. We believe that empowering people makes for a happier and more effective workforce. This means we enable anyone who wants to pursue initiatives that deliver real value for our migrant customers.
What We Offer:
- Competitive Salary: Starting from €3500 - €3900 (gross) per month, depending on experience
- Comprehensive Benefits: Including a generous holiday allowance, competitive healthcare insurance, and a wellbeing package from day one
- Annual Development Budget: €1,000 to invest in your personal and professional growth
- Hybrid Working Environment: Flexibility to work from home and in the office, with most team members in the office 2 days a week
- Pet-Friendly Office: If you’re near one of our offices, bring your furry friend along!
- Inclusive Culture: Regular in-person events, fostering a strong sense of community and collaboration
- Empowerment and Ownership: We believe in empowering our people to take initiative and drive meaningful change
Must-Have Qualifications
- 3-5+ years of experience in qualitative UX research in large scale B2C apps or mobile-first environments.
- Proven ability to apply JTBD frameworks in real-world product development.
- Strong expertise in interviewing, observation, concept testing, and prototype validation
- Experience synthesizing insights into clear, actionable recommendations for product, design, and growth teams.
- Comfort working in fast-paced, agile environments with shifting priorities.
- Exceptional communication and storytelling skills to influence stakeholders.
Nice-to-Have
- Experience in B2C finance, payments, or wealth-tech
- Familiarity with quantitative research methods and ability to partner with data analysts for mixed-method studies.
- Knowledge of behavioral economics or psychology as applied to financial decision-making.
- Experience setting up continuous discovery frameworks or rolling research programs.
