This is a consultancy project in the Banking sector focused on Testing and Migration Services for operations preparations. The role involves working on operations-related process flows, particularly for retail payments, service desk tool configuration, and operations reporting.
Draft, review, and present operations-related process flows, preferably related to retail payments
Create process visualizations using specialized programs (e.g., Visio)
Configure and maintain Service Desk tools including ticketing systems and monitoring tools
Develop operations reporting frameworks, dashboards, and visualizations for business monitoring and reporting
Apply ITIL 4 framework principles to operational processes
MUST
5+ years of hands-on experience in test and migration operations
Proven expertise in drafting, reviewing and presenting operations-related process flows, preferably related to retail payments
Experience in using programmes to visualize process flows (e.g. Visio)
Knowledge of Service Desk tools such as ticketing tools and monitoring tools, with hands-on experience in configuring relevant tools
Expertise in operations reporting, creating dashboards and visualizations for business monitoring and reporting
Advanced knowledge of ITIL 4 and related certifications
Business fluent English language proficiency
Banking domain knowledge
Strong communication skills and capability of taking initiative
NICE TO HAVEExperience working with financial institutions in regulated environments
Familiarity with compliance and background verification processes in the banking sector
Additional ITIL certifications beyond ITIL 4 Foundation
Luxoft DXC
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!