About the role
Now, about the opportunity: In the IT Office Support Administrator role, your responsibility is to make sure all your fellow Monks can keep on creating their awesome work. You will do this as part of a global team which specialises in helping our colleagues get back up and running in no time. Additionally, our ideal candidate is a fast and flexible go-getter who jumps on new opportunities to improve efficiency, accuracy, and productivity.
In this role you will
- Install and configure all computer hardware, software, networking systems (assisting), and printers in our Amsterdam office, repairing and replacing equipment as necessary.
- Handle incoming issues and requests from our Amsterdam Monks, providing first-line support for troubleshooting, and setting up new colleagues in a flash.
- Take care of the office from an IT perspective, ensuring meeting rooms are operational, supporting presentations/events, maintaining general tidiness, and performing workplace management checks.
- Support your colleagues in the global IT support team by swiftly answering any questions that enter our ticket system or come through Slack.
- Contribute to global collaboration by assisting our network engineers with hands-on support when needed.
About Monks
Monks is the global, purely digital, unitary operating brand of S4Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global marketing and technology services to accelerate business possibilities and redefine how brands and businesses interact with the world. Its integration of systems and workflows delivers unfettered content production, scaled experiences, enterprise-grade technology and data science fueled by AI—managed by the industry’s best and most diverse digital talent—to help the world’s trailblazing companies outmaneuver and outpace their competition.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services. It has remained a constant presence on Adweek’s Fastest Growing lists (2019-23), ranks among Cannes Lions' Top 10 Creative Companies (2022-23) and is the only partner to have been placed in AdExchanger’s Programmatic Power Players list every year (2020-24). In addition to being named Adweek’s first AI Agency of the Year (2023), Monks has been recognized by Business Intelligence in its 2024 Excellence in Artificial Intelligence Awards program in three categories: the Individual category, Organizational Winner in AI Strategic Planning and AI Product for its service Monks.Flow. Monks has also garnered the title of Webby Production Company of the Year (2021-24), won a record number of FWAs and has earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us.
Experience You Already Have
For this role, we’re looking for what they used to call a whizkid: someone who is keen and eager to look after our IT in Amsterdam.
The Essentials:
- On-site Requirement: Keen and eager to look after our IT in Amsterdam, which requires being on-site every day.
- Communication Skills: Fluent in English and IT lingo.
- Troubleshooting Expertise: As an all-round troubleshooter, you can support both Windows and Mac and provide application support for various software packages.
- Problem-Solving Acumen: Next to the Magic Restart, you know how to solve more complex oddities in the workings and settings of networks and applications.
- Independence: A considerable level of independence is required as you’ll mostly be working on your own while representing our global IT team.
- Eagerness to Learn: Constantly exploring new IT territories and eager to learn on the job.
- Platform Experience: Working experience with Google Workspace, Jamf, Crowdstrike, Office365, Slack, and Freshservice.
- Networking Fundamentals: A basic understanding of networking including DHCP, DNS, patching, and how to methodologically troubleshoot issues related to them.
Not a must, but a plus:
- Previous experience in a high-volume, global support environment.
- Knowledge of ITIL or other service management frameworks
