About Sofia Stars
Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses, including R&D, Marketing, Customer Support, KYC, Risk, and Anti-Fraud services. With 300+ bright stars on our team, we deliver secure, reliable solutions with a touch of quality that shines. When you join us, you’ll be part of a place where ideas light up, and growth isn’t just a promise—it’s a journey.
⭐ Sofia Stars is growing tremendously, and we continue to conquer new countries!
Now we're looking for Italian & English speaking Customer Support Agents to join our team and make his own contribution to our products.
Shift Options:
Day Shift Working Hours: 09 AM - 18 PM and 14 PM - 23 PM (with an option of working 17 PM - 02 AM) which is rotating each week; Working days: 5 days work, 2 days rest on a wish based schedule 1 month in advance;
OR
Night Shift Working Hours: 23 PM - 09 AM Working days: 3 days work, 3 days off;
IMPORTANT: This position is office based, our office is located on 51, Blv. "Cherni Vrah", Office "Energy Tower".
Entry level position - you can apply with little or no experience.
Responsibilities:
- Providing support in Italian and English by email and Live chats;
- Processing with great attention to details and content;
- Identifying clients' needs and proactively proposing solutions;
- Focusing on customer expectations and satisfaction;
- Working closely with our team to improve and establish the necessary processes.
💰 Competitive salary and attractive bonus scheme - up to 50% monthly bonuses; 🍎 Monthly food vouchers (200 BGN); 💼 Official employment & Full medical insurance (including in-patient and out-patient care, maternity, dental, and annual health check-ups); 🌍 Working in a dynamic International company; 🚕 Taxi vouchers; 🌴 Up to 25 paid leave days; 🏥 Six additional days of undocumented sick leaves; 🎁 Birthday, wedding and newborn gifts; ⚽ Multisport card; 🧗♂️ Team-building events and activities; 🌆 Sunny, spacious office; 🍔 Food vouchers, breakfast, fruits, and snacks available in the office; 📈 Ability for career and professional growth within the company;
✔️ Proficiency in Italian and English, both written and spoken; ✔️ Proactive person with good support/sales skills; ✔️ Strong communication and negotiation skills; ✔️ Attention to detail; ✔️ Previous experience as a support agent will be considered an advantage.
