Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions! We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.
Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our team and seeking candidates for a hybrid role based in Estonia.
Our Stack- Python, PostgreSQL, MySQL, BigQuery, Google Cloud Spanner, REST, microservices
- Google AI Platform, Apache Beam, Apache Flink and Airflow
- Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, and monorepo
- Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users!)
- Building reusable code and libraries for future use
- Optimizing the application for maximum performance and scalability
- Implementing security and data protection functionalities
- Designing and implementing data storage solutions
- Building out integrations with help desk and analytics platforms
- Performing code reviews and providing feedback to your peers
- Set up monitoring systems and continuously monitor application performance to proactively identify and address issues
- Writing automated tests
The intelligent heart of customer experience
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
- At least 3 years of experience with a focus on back-end development
- Experience with programming languages like Go, Python
- Strong understanding of SQL and database technologies
- Working experience with cloud-native technologies like Kubernetes
- Experience with Google Cloud Platform or Amazon Web Services
- Comfortable with working remotely in English across departments
- Excellent written and spoken communication skills
- Interest in machine learning and ML Ops
