ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development
At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.
Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.
That’s our vision. We’re driven by it. And we need talented people who share it. If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.
The Project Manager is the main point of contact for customers on all assigned projects and acts as the lead on a portfolio of clinical trials within ICON Medical Imaging and Cardiac Safety Solutions team. The Project Manager will act as primary point of contact for customer communication, managing routine teleconferences and reporting deliverables. The Project Manager is responsible for developing project timelines, assure adherence to the timelines, and provide customer support throughout the life cycle of a project for all study-related activities within a clinical trial. This position will coordinate cross-functional activities of internal resources to ensure quality and on-time project deliverables are met. The Project Manager is responsible for maintaining the proper project documentation and ensuring compliance with SOPs and regulatory requirements for clinical trials. The Project Manager will be responsible for revenue forecasting, tracking, and submittal, and will also update budgets and contracts as necessary.
Essential Responsibilities:
- Apply project management principles, concepts and techniques for effective project management, including quality assurance and customer satisfaction
- Maintain a positive, results-oriented work environment by building partnerships, modeling teamwork and communicating in an open, balanced and objective manner
- Act as the primary contact and study lead with the customer from startup through close-out of a project with minimal supervision and oversight
- Develop and implement project plans and timelines via internal and external kick-off meetings and ensure agreement by parties involved, with minimal supervision
- Develop presentations for Investigator Meetings and customer facing meetings and travel independently to present at these meetings when required
- Escalate issues to management as appropriate
- Complete revenue, forecasting and invoicing per process on-time and accurately
- Coordinate cross-functional teams to ensure efficient processing of project requirements, with minimal support
- Conduct routine customer teleconferences and generate and maintain accurate records and meeting minutes and agendas in accordance with regulatory guidelines
- Update budgets and contracts and gain management approvals for Change Requests
- Generate and maintain Patient and Site Tracking Reports via MS Excel and study databases and provide updates to customers on a regular basis
- Coordinate with internal teams to query sites to submit incoming data and resolve data issues
- Travel with Business Development for customer meetings, as requested
- Present internally and externally on project portfolio
- Identify potential risks to projects and implement processes and tactics to proactively mitigate
- Compliance with internal SOPs and WIs
- Participate in developing and updating internal documents and guides (e.g. training materials, SOPs, etc.)
- Participate, as requested by Regulatory Affairs, in customer audits
- Provide oversight of Site Management and Reader Management activities for assigned projects
- Meet or exceed internal Project Management metrics
- Travel possibly required up to 20% of the time
What ICON can offer you:
Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent.
In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.
Our benefits examples include:
- Various annual leave entitlements
- A range of health insurance offerings to suit you and your family’s needs.
- Competitive retirement planning offerings to maximize savings and plan with confidence for the years ahead.
- Global Employee Assistance Programme, TELUS Health, offering 24-hour access to a global network of over 80,000 independent specialised professionals who are there to support you and your family’s well-being.
- Life assurance
- Flexible country-specific optional benefits, including childcare vouchers, bike purchase schemes, discounted gym memberships, subsidised travel passes, health assessments, among others.
Visit our careers site to read more about the benefits ICON offers.
Education and Experience Requirements:
- Education: Minimum Bachelor’s Degree (preference in Life Sciences or similar) or equivalent education/work experience
- Relevant Work Experience: Required minimum of three years in a customer-focused role. Desired minimum of one year working in a project management role within the clinical trial industry. Imaging or Cardiac experience preferred but not required.
- Language: Advanced English fluency required for business communication. Previous work history in English as primary language required.
