Customer Support Specialist with German
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client's product or services.
Your responsibilities- Customer Support: Assist customers with all kinds of inquiries and provide top-notch service before and after their purchases.
- Product Advice: Share expert advice and offer personalized product comparisons, helping customers make smart purchasing decisions.
- Call Handling: Manage inbound and outbound calls, always aiming for clarity, efficiency, and customer satisfaction.
- Data & Documentation: Keep things running smoothly by managing customer data, records, and documentation with precision.
- Tech Troubleshooting: Help customers solve technical issues quickly and effectively.
Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
- Work in Style: A modern, sleek office located at Global Office Park in the heart of Katowice.
- Amazing Benefits: Private healthcare (LuxMed), life insurance, MyBenefit cafeteria, integration events, and more.
- Referral Perks: Get rewarded for referring friends to join our awesome team.
- International Vibes: Work alongside a friendly, multicultural team that supports and collaborates globally.
- Career Growth: With us, you're not just another employee – you're part of a team that's invested in your growth and success. Plenty of opportunities to climb the career ladder!
- Fluency in German (C1 level, both written and spoken) – You'll be our go-to expert for German-speaking customers.
- English Proficiency (B2 level) – You’ll need to collaborate with our international team and participate in training.
- Tech Skills: Strong knowledge of MS Office and the ability to quickly adapt to new tech tools and systems.
- Communication & Organizational Skills: You excel at communicating clearly, staying organized, and managing multiple tasks efficiently.
- A Customer-First Mindset: You’re approachable, empathetic, and eager to solve problems and make a positive impact on customer experiences.
Optional
- Experience in customer service (especially in e-commerce, tech support, or pre/post-sales roles).
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.