Middle Support Java Engineer
N-iX is looking for a Middle Java Engineer to join our support team.
About the project:
Our customer is the leading school transportation provider in North America, being the owner of more than a half of all yellow school buses in the United States. Every day, the company completes 5 million student journeys, moving more passengers than all U.S. airlines combined and delivers reliable, quality services for 1,100 school districts.
N-iX has built a successful cooperation with the client delivering a range of complex initiatives. As a result, N-iX has been selected as a strategic long-term partner to drive the digital transformation on an enterprise level, fully remodeling the technology landscape for 55,000 employees and millions of people across North America.
Responsibilities:
- Own support tickets and troubleshooting within the existing tools, and services
- Investigate Technical Issues: reported problems and bugs, identify an issue’s root cause, describe an issue’s symptoms
- Quantify an issue’s scope and propose a solution
- Working with internal cross-functional teams to solve technical problems
- Solving technical problems, demonstrating product value, and communicating clearly and effectively to technical and non-technical audiences
- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
- Document support ticket resolution and apply these fixes for customers
*We offer:
- Flexible working format - remote, office-based or flexible
- A competitive salary and good compensation package
- Personalized career growth
- Professional development tools (mentorship program, tech talks and trainings, centers of excellence, and more)
- Active tech communities with regular knowledge sharing
- Education reimbursement
- Memorable anniversary presents
- Corporate events and team buildings
- Other location-specific benefits
*not applicable for freelancers
Requirements:
- 3+ years JAVA development experience (SpringBoot, Spring, SpringSecurity)
- Strong knowledge of relational database management systems (RDBMS)
- Experience in AWS services (S3, CloudWatch, Lambda, ECS, RDS, DMS, SQS/SNS, Glue, VPC, CloudFormation)
- Experience with upgrade/maintenance processes in AWS
- Hands-on experience with AWS SDK
- Proficiency with event-driven systems and Kafka
- Expertise in API documentation using Swagger
- Experience in leveraging R2DBC for reactive database connectivity
- Familiarity with Netty
- Upper intermediate+ English level
- Experience in technical support (issues troubleshooting)
- Excellent communication skills
- Strong analytical and problem-solving skills
Would be a plus:
- Experience in React (Web)
- Experience with React-Native (for mobile development)
N-iX
1 700
N-iX is a European software development service company that helps businesses across the globe develop successful software products. Founded in 2002 in Lviv, N-iX has come a long way and increased its presence in six countries spanning Europe and the US. Today, we are a strong community of 1,700+ professionals and a reliable partner for global industry leaders and Fortune 500 companies. N-iX is actively hiring in Poland and has an office in Krakow.