Team Leader with Italian in the automotive industry
Job Description The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates. This position ensures performance metrics are achieved by providing adequate coaching, motivation and accountability.
Essential Functions/Core Responsibilities * Lead with Impact: Oversee day-to-day activities of Italian-speaking advisors, ensuring they adhere to company policies and legal requirements. * Performance Coach: Regularly coach your team to achieve and exceed performance metrics, providing constructive feedback and guidance. * Resolve Challenges: Identify performance issues and develop effective improvement plans, including corrective actions when necessary. * Meet Customer Expectations: Ensure our services meet the contractual KPIs and financial goals, maintaining high standards of customer satisfaction. * Communication Champion: Keep your team updated on expectations and company news through regular meetings and open forums. * Team Organizer: Plan and organize team activities and meetings, fostering a collaborative and communicative environment. * Continuous Learner: Stay updated on internal processes and attend management training to further your development. * Value Advocate: Lead by example, promoting Concentrix's values and being a dedicated advocate for your team.
Location: POL Katowice - Global Office Park, Building A2 Flrs 10 thru 13
What We Offer
- Comprehensive benefits package, including access to MyBenefit system, private healthcare (Luxmed), and life insurance.
- Access to e-learning platforms.
- Employee Assistance Program (psychological, managerial, legal, and financial counselling).
- Free language classes.
- Interesting events, contests, lotteries, and much more.
- Stable full-time employment based on an employment contract.
Candidate Profile
- Educational Background: Associate's degree in related field and previous experience in a similar position.
- BPO Experience: Previous experience in the BPO/ Call Center sector is a must.
- Leadership Skills: You have the talent to motivate and coach team members to reach their goals.
- Resilience: Thrive under pressure and see tasks through to completion.
- Communication Pro: Strong verbal and written communication skills in Italian (C1/C2) and English (B2/C1).
- Multi-tasking Leader: Ability to lead a team in handling multiple priorities and meeting deadlines.
- Remote Work Ready: Comfortable and willing to work remotely on various shifts.
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.