FinTech Client Support Senior Analyst (Regular Shift)
As a Client Support Services Analyst reporting to the Client Support Services Manager, you will play a critical role in delivering exceptional client support and driving process improvements within the IT support field.
Regular work shift: 9 AM - 6 PM EET/EEST
Key Responsibilities- Deliver support for cloud-based IT products used by financial institutions.
- Manage critical incidents and keep clients informed until issues are resolved.
- Follow the established Release Management process to ensure smooth deployments and timely client updates.
- Drive continuous improvement initiatives to enhance service quality and operational efficiency.
- Create and maintain internal knowledge articles while providing guidance and support to junior team members to foster professional growth.
This position is based in Vilnius and offers a hybrid work environment (at least 3 days per week in-office), providing flexibility and accessibility for qualified candidates
We offer a competitive, holistic rewards package that supports the well-being of our employees and their families. The base pay range for this role is 2250 - 2650 Eur Gross. Actual compensation may vary based on factors such as skills, experience, education, training, and market location. In addition to base pay, Nasdaq offers a short-term incentive (bonus/commission) and long-term incentive (equity), where applicable.
- Annual bonus.
- Annual equity grant.
- Employee Stock Purchase Plan offering discounted company shares.
- Pension plan with Nasdaq contribution.
- 6 additional days off per year.
- Extra vacation time based on tenure.
- Work from (almost) anywhere – up to 20 days/year.
- Paid time off to volunteer.
- Health insurance.
- Free gym, yoga & pilates classes and discounted in-office massages.
- 24/7 mental health support for you and your family.
- Global mentoring program.
- Unlimited access to e-learning platforms.
- Hybrid work setup.
- Modern and comfortable work environment with fresh fruit, snacks and weekly fika breaks.
For more information, visit Nasdaq Benefits & Rewards Career Page.
- Bachelor’s degree in Finance, Economics, or Banking (or equivalent experience may be considered).
- Several years of experience in client support.
- Excellent communication and collaboration skills.
- Proficiency in English (written and spoken).
- Familiarity with the investment industry or financial services.
- Experience in incident management and release processes.
- Ability to leverage AI tools for workflow optimization.
