Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? ABOUT THE JOB: We’re looking for a Staff Product Designer (UX leaning) to join us to make Back Market the most successful destination for buying refurbished. You’ll lead high-impact, complex projects at the Product-org level whilst being recognized as an example for craft and collaboration. You’ll work across multiple time horizons, anticipating the evolution of the work from now to the next few years. You’ll connect with other business functions (Marketing, Brand, Operations etc.) to help articulate the needs and expectations of users and the business alike. As a Staff designer, you’ll autonomously own the design vision for key areas of our customers (B2C), agent and seller’s (B2B) aftersales journeys and manage the relationships with product squads, business stakeholders, and other designers to deliver impactful results. You’ll act as a force-multiplier to help the wider product design practice improve the quality of their output and their craft. YOUR MISSION (IF YOU ACCEPT IT): 🥇
- Being an equal partner with product managers and engineers to build, maintain, and evolve Back Market, with a focus on the Customer, Agent and Seller experiences through aftersales contacts.
- Contributing to the roadmap and advocating for the right approach, prioritisation, and execution to ensure a best in class customer experience.
- Collaborating with user researchers to bring§ clarity to ambiguous problems with relevant user insights, and consulting quantitative and qualitative data to inform your design decisions.
- Advocating for and facilitating design methods and tools to help your team deliver solutions that actually work for our customers and the business.
- Ensuring clarity and comprehension in your or your team’s proposed ideas and solutions from conception to delivery through useful documentation, effective collaboration and tidy working practices.
- Proactively advocating your impact and autonomously communicating progress, learnings, and goals to the company and beyond.
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YOU ARE IN THE RIGHT PLACE IF: ⭐
- You are perfectly fluent in English as we are an international team.
- You have around 10 years of experience in a similar role.
- You have extensive experience working in a growing design & research team and can talk about how you’ve worked with stakeholders to deliver impact in dynamic environments.
- You’ve developed new working practices and experimented with innovative design methodologies.
- You’ve helped teams to anticipate future evolutions of the product experience, unlocking new areas of long-term user value and wider business growth.
- You’ve driven cross-team knowledge sharing, mentored and upskilled others and promoted a culture of openness.
- You’ve championed the design practice and demonstrated deep areas of expertise at a company-wide level.
