Technical Support Advisor (Danish-speaking) On Site - Audiovisual entertainment TV02
Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Technical Support Advisor in Malaga (On Site), you will be part of our team of game-changers who are powering the brands of the future in tech, finance, travel, fashion, healthcare, and more.
What you will do in this role
As a Technical Support Advisor on our team, you will: - In a correct, customer friendly and efficient manner answer and/or solve complex technical questions or problems posed by customers via telephone or email - Identify and analyze the technical issue of the customer by good listening and asking clear and concise questions - Provide good customer service with the aid of high-quality technical knowledge and the technical knowledge gained from the internal training and support systems - Per customer contact gather and document all relevant information into the system to insure a high level of service is delivered - Keep up to date with all new developments in the technical area, networks and consumer electronics relating to the position
What’s in it for you
In this role, we offer benefits that help you support your unique lifestyle: - Full-time 39 hours/week permanent contract: Schedule 09:00-18:00 Monday-Friday - Salary 21.428 euros gross/year + up to 1.800 euros gross/year in bonus - Central office location in Benalmadena - Full paid training on the company and the project you'll be working on - Career development programs, specialized courses, and language classes
Your qualifications
Concentrix is a great match if you: - Have a proficient or bilingual level of Danish and advanced level of English - Have a completed ICT training - Have knowledge of network architecture and Consumer Electronics products (wireless audio, smart displays, etc.) - Have a good understanding of the MS Office environment is essential - Are service orientated, accurate, analytical, communicative and have a good telephone etiquette
It will be a plus if you have: - A strong technical affinity, experience in technical field - Experience in Business-to-Consumer (B2C) or Business-to-Business (B2B) environment
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.