Senior Product Manager, Subscription & Lifecycle
Muck Rack is the leading SaaS platform for public relations and communications professionals. Our mission is to enable organizations to build trust, tell their stories, and demonstrate the unique value of earned media. Muck Rack’s AI-powered, comprehensive, and integrated platform streamlines the PR workflow to help businesses generate positive media coverage, monitor mentions to manage brand reputation, and analyze PR’s impact on business outcomes. By combining media database, monitoring, and reporting into one dynamic platform, we empower teams to collaborate seamlessly, pitch effectively, and analyze results faster and more efficiently.
Founder-controlled, fully distributed, and growing sustainably, Muck Rack has received several awards for its unparalleled culture and product from organizations like Inc., Quartz, G2, and BuiltIn. We value resilience, transparency, ownership, and customer devotion, and infuse these values into everything we do.
We’re looking for a technically curious, customer-obsessed Senior Product Manager, Subscription & Lifecycle to own the foundational experiences that define how customers activate, manage, and grow their relationship with Muck Rack. This role focuses on subscription lifecycle workflows including activation, onboarding, provisioning, entitlements, access changes, and ongoing maintenance that enable product-led growth while supporting sales-assisted expansion.
This is an end-user product role with deep platform adjacency. You will work closely with Engineering, Product, UX, Operations, and Go-To-Market partners to design and ship scalable systems that determine how customers get more Muck Rack — from first activation through expansion, change, and long-term use.
What you’ll do:
- Own the subscription and lifecycle product surface end to end, including activation, onboarding, provisioning, entitlements, access changes, and maintenance workflows
- Partner closely with Engineering to design scalable, API-driven solutions that support customer growth, internal tooling, and future platform evolution
- Translate customer and internal needs into clear product requirements that balance usability, security, scalability, and system constraints
- Drive product-led growth (PLG) experiences that make it easy for customers to discover, adopt, and expand their use of Muck Rack over time
- Collaborate with Sales, Customer Success, and Enablement to ensure lifecycle workflows support real GTM motion without creating friction or manual workarounds
- Maintain and prioritize a backlog of work in close partnership with Engineering, ensuring clarity on scope, dependencies, and tradeoffs
- Use qualitative and quantitative data to identify opportunities, validate decisions, and measure impact across activation, usage, retention, and expansion
- Communicate clearly with stakeholders across Product, Engineering, and GTM to align on priorities, timelines, and outcomes
How success will be measured in this role:
- Customers can easily activate, manage, and expand their subscriptions with minimal friction
- Subscription and lifecycle workflows support both self-serve PLG and sales-assisted growth
- Engineering teams have clear, well-scoped requirements that enable scalable, maintainable systems
- APIs and internal systems are designed with long-term extensibility and reliability in mind
- Product decisions are grounded in data, customer insight, and thoughtful tradeoffs
Why Muck Rack?
Remote Work, Forever
- Fully distributed team with a permanent remote setup
- Home office stipend, phone and internet reimbursement, coworking membership
- Virtual and in-person team bonding (lunches, events, competitions)
Transparent & Fair Compensation
- Competitive geo-neutral pay in the U.S.
- Annual reviews to ensure equity and market alignment
- Standardized bonus or commission structure
- 401(k) with employer contributions
- Equity opportunities
Health & Wellness
- Comprehensive medical, dental, vision, disability, and life insurance for employees and dependents
- 100% premium coverage for individuals on high-deductible plans
- 24/7 Virtual Care and Employee Assistance Program
- Employer-funded HSA contributions and other pre-tax benefits
- Quarterly wellness stipend and free Headspace subscription
Time Off & Family Benefits
- 4+ weeks of PTO, plus paid sick and mental health days
- 13 paid holidays with the option to swap for personal days
- Up to 16 weeks of fully paid parental leave
Learning and Development
- Transparent pathways for internal mobility and promotion
- Bi-annual performance reviews, team workshops, and leadership training
- Unlimited access to Coursera and O’Reilly
- 2 additional PTO days annually for learning and development
Inclusive, Customer-First Culture
- Commitment to equity and valuing diverse perspectives
- Agile, founder-led company focused on collaboration and innovation
- Trusted by 3,000+ companies worldwide
If the details below describe you, you could be a great fit for this role:
- 4+ years of product management experience in a SaaS environment, or equivalent experience in platform-adjacent product roles.
- Experience owning end-user product solutions tied to subscriptions, accounts, users, provisioning, entitlements, or lifecycle workflows.
- Strong understanding of how APIs and large systems work, and how product decisions impact engineering complexity.
- Demonstrated experience with product-led growth, from activation through ongoing customer maintenance and expansion.
- Comfort working closely with Engineering to understand technical requirements, ask the right questions, and scope feasible solutions.
- Experience collaborating cross-functionally across Product, UX, Sales, Customer Success, Onboarding, Support, and Enablement.
- Experience using product development and analytics tools (e.g., Jira, Linear, Heap, Pendo, SQL-based analysis).
- Salesforce API experience is a plus, but not required.
