Tech Data Service Analyst

Global healthcare company

GSK Poznan Tech Hub
Mid
Online interview
Employment contract
Poznań
Remote possible
40%
Paid vacation
26

Project description

The role holder will be responsible for developing and delivering the day to day Technical services operations for the Independent Business Monitoring, Audit & Assurance data service and the Legal Investigations data service. This will include the delivery, compliance, maintenance, life cycle management and planning of data services extracting data from a variety of production business applications used within their service area and ensuring the support strategy is in alignment with the overall TECH and business direction.

This role also owns the performance of the internal data collection services across a group of applications within the full business life cycle.  

Who we're looking for?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • Experience managing IT services and projects within agreed SLAs, time and budget.
  • Knowledge of SQL, to run scripts ensuring data can be transferred meeting requirements.
  • Ability to manage SQL implementation and test process for bug fixes.
  • Knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures.
  • Knowledge of applications and continuous improvement of ITIL processes.
  • Familiarity with the concepts, standards, technology, tools, processes, procedures, hardware, software and services in use for delivering information services:

  1. BI / Dashboarding knowledge
  2. Knowledge of GSK ERP systems (SAP)
  3. Business systems GRC / Legal / Fin / ERP / HR

  • Client management skills.
  • Good communication and presentation skills.
  • Ability to make appropriate technical decisions, initiating action to resolve operational issues.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Understanding and experience of ITIL based service management practices. 
  • Knowledge and experience working with Six Sigma/Lean Sigma processes and tools.

Benefits:

  • Career at one of the leading global healthcare companies 
  • Contract of employment
  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
  • Life insurance and pension plan
  • Private medical package with additional preventive healthcare services for employees and their eligible
  • Sports cards (Multisport)
  • Possibilities of development within the role and company’s structure
  • Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training)
  • Extensive support of work life balance (flexible working solutions, short Fridays option, health & well being activities)
  • Supportive community and integration events
  • Modern office with creative rooms, fresh fruits everyday
  • Free car and bike parking, locker rooms and showers.

Skills
SQL
ITIL
How we manage our projects?
Methodology
Scrum, Agile, Kanban
Who makes architectural decisions?
Team and tech leads
Who makes technology stack decisions?
Architect
Project management software
JIRA, Microsoft Teams, Azure Devops
How we code?
Git
Version control
Style guide
Code review
Static code analysis
TDD
BDD
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
CI
Toolset
Laptop
Additional monitor
Headphones
Personal container
Phone
Operating system
Work environment
Tech supervisor
Open space
Flexible working hours
Healthcare
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
Kitchen
  • Hot beverages
  • Fruits
  • Snacks
Traning
  • Trainings
Parking
  • Car parking
  • Bicycle parking
Other
  • Chill room
  • Integration events

Our company

GSK Poznan Tech Hub

Poznań 750
Tech skills
  • Node.js
  • JavaScript
  • Java

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