Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together, with our customers, we help build a sustainable economy where everyone can prosper. We support a wide range of digital payment choices—making transactions secure, simple, smart, and accessible. Our technology, innovation, partnerships, and networks help people, businesses, and governments realize their greatest potential.
Title and Summary
Corporate Solutions – Senior Program Manager – Client Growth and Activation
Overview
The Global Program Management Office (PMO) is the strategic backbone of Mastercard’s Corporate Solutions Large Market organization. We enable operational excellence by driving structured execution, governance discipline, and clear communication across Mastercard’s most complex, high‑stakes client initiatives.
The Client Growth & Activation Center of Excellence (CoE) leads cross‑functional programs focused on accelerating client value realization through: - Revenue acceleration programs - High‑value migrations (including card flips) - Regional regulatory change enablement
The Program Management Senior Program Manager plays an integral role in delivering these initiatives by coordinating execution, maintaining governance routines, and enabling seamless cross‑functional collaboration. This role is designed for professionals with experience of program or project management who have a proven track record leading structured workstreams, communicating clearly with stakeholders, and who can thrive in a fast‑paced environment.
Roles and Responsibilities:
Program Execution and Governance
- Support end‑to‑end program execution by developing and maintaining detailed project plans, schedules, and milestone tracking.
- Maintain core project artifacts including timelines, risk and issue logs, RAID documents, meeting notes, and action trackers.
- Prepare governance materials for Steering Committees and executive reviews to ensure alignment across teams and leadership.
Cross‑Functional Coordination
- Coordinate across Product, Engineering, Services (Deploy), Account Management, Legal, Marketing, Communications, and Regional Business Development.
- Facilitate meetings, document decisions, and ensure clarity on owners, deadlines, and dependencies.
- Create structured communication pathways to keep cross‑functional teams aligned and informed.
Client Growth & Activation Support
- Support governance framework creation, including RACIs, escalation paths, and meeting cadences.
- Prepare client‑facing deliverables such as program briefs, onboarding materials, rollout plans, and quarterly business review content.
Centralized Communication & Reporting
- Produce clear, consistent reporting for internal leaders and external clients, including progress updates, risks, dependencies, and KPIs.
- Maintain dashboards and weekly status updates to drive program visibility and readiness.
Enablement & Go‑Live Readiness
- Assist in coordinating enablement activities with Business Development, Marketing, and Customer Success teams.
- Support acceptance alignment across Mastercard, issuers, and acquirers to ensure smooth adoption of products and services.
Performance Tracking & Risk Identification
- Track key performance indicators and program health metrics across assigned initiatives.
- Identify risks early, support mitigation planning, and escalate appropriately to maintain delivery momentum.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard’s security policies and practices;
- Ensure the confidentiality and integrity of the information being accessed;
- Report any suspected information security violation or breach, and
- Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.
Qualifications
Required
- Bachelor’s degree and experience in program management, consulting, business operations, or a related field.
- Demonstrated ability to manage multiple projects simultaneously with strong organization, accuracy, and follow‑through.
- Strong communication skills with experience preparing structured, clear deliverables for internal and external audiences.
- Proficiency in Microsoft Office (Excel, PowerPoint, Word).
- Familiarity with project management methodologies and tools; ability to create and maintain core PM artifacts including project plans, timelines, RAID logs, and status reports.
- Ability to work effectively in high‑pressure environments under tight time constraints while maintaining high‑quality output.
- Strong problem‑solving skills with the ability to identify risks, propose solutions, and escalate appropriately.
Preferred
- Experience in payments, financial services, or large‑scale enterprise programs.
- Exposure to client migrations, regulatory programs, or complex operational rollouts.
- PMP or equivalent project management training or certification.
