About the Role
As an Account Manager, you’ll act as the primary day-to-day partner for our tech clients, building and implementing AI technology for marketing automation. You will serve as the bridge between the client and our internal teams, ensuring smooth project delivery and a high-quality client experience. We are looking for someone who is passionate about seeking new opportunities to create impactful work.
Responsibilities
- Drive day-to-day client deliverables, ensuring all Service Level Agreements (SLAs) are adhered to.
- Act as the day-to-day liaison between the client and internal PMO and maker teams to ensure on-time delivery.
- Manage the overall client experience, ensuring all client feedback and approvals are diligently tracked and received.
- Address routine client concerns independently while proactively identifying potential issues and proposing solutions.
- Translate client priorities into clear briefs by leveraging a deep understanding of the breadth of Monks products and services.
- Identify potential upsell opportunities to discuss with senior roles, contributing to the core commercial function of developing business.
- Support renewals and contribute actively to client retention strategies.
- Prepare and present routine performance reports to clients, fulfilling reporting requirements for senior account leadership.
- Facilitate client onboarding and provide guidance on maximizing service value for routine projects.
- Gather feedback and insights to help improve services and inform product or strategy decisions.
About Monks
Monks is the global, digital-first, data-driven, unitary operating brand of S4 Capital plc. With a legacy of innovation and specialized expertise, Monks combines an extraordinary range of global Marketing and Technology Services to redefine how brands interact with the world. Through Monks.Flow, its flagship AI ecosystem for marketing orchestration, Monks transforms marketing into a growth engine, collapsing timelines and connecting brands to culture in real time. By deploying bespoke intelligent agents across disciplines and delivering culturally relevant, high-impact creative and digital solutions, Monks solves key critical business challenges across the entire brand enterprise to help brands sustain long-term impact.
Monks was named a Contender in The Forrester Wave™: Global Marketing Services, ranks among Cannes Lions' Top 10 Creative Companies (2022-25) and remains the only partner featured in AdExchanger’s Programmatic Power Players list every year (2020-24). Named Adweek’s first AI Agency of the Year (2023) and The One Show’s inaugural AI Pioneer Organization, Monks was also awarded Business Intelligence Group’s 2025 Excellence in Artificial Intelligence Award in both the Organizational and AI Product categories. As a trusted partner to cutting-edge innovators in tech, Monks earned titles such as Optimizely Experimentation Partner of the Year (2025), runner-up for the Adobe Firefly Partner Award (2024), and Workato’s AI Visionary Customer Impact Award (2024). Additionally, Monks achieved a record-breaking number of FWAs and continues to hold the most of any partner.
At Monks, we believe in fostering an environment where a diversity of perspectives can thrive. We proactively work to design hiring processes that promote equity and inclusion while mitigating bias. We celebrate diversity and are committed to building a team that reflects the communities we serve. We welcome and encourage qualified applicants, from all backgrounds, who are excited to contribute to our mission.
About You
The essentials:
- Deep understanding of technology, staying current with AI trends and advancements.
- Solid Project Management & Delivery: Competent experience in client project management, with a track record of driving day-to-day deliverables and managing SLAs.
- Client Communication & Tracking: Strong ability to ensure all client feedback is tracked and approvals are received, serving as a reliable liaison for internal teams.
- Monks Product Knowledge: Solid knowledge (or the ability to rapidly acquire it) of the breadth of Monks products and services to effectively advise clients.
- Problem Solving: Ability to address routine client concerns independently and proactively propose solutions to potential issues.
- Commercial Awareness: Capability to identify potential upsell opportunities and support retention strategies.
- Experience supporting senior client leadership roles in team management efforts.
- Experience contributing to discussions that inform product or strategy decisions based on client ambitions.
