ServiceNow ITSM Functional Consultant

KPMG ServiceNow Practice provides professional services for most demanding projects in Poland, Europe and globally.

Now we are seeking a ServiceNow ITSM Functional Consultant to support Business Analysts and process teams by providing practical platform knowledge across core ITSM modules.

Responsibilities:

• Provide hands-on functional expertise across core ITSM modules to support BAs and process teams with platform-aligned solutions
• Advise on ServiceNow best practices and feasibility: out-of-the-box patterns vs configuration, impacts to processes/data, dependencies and risks
• Configure and optimise ITSM capabilities (as applicable): Incident, Request, Problem, Change, Knowledge, Service Catalog, SLAs/OLAs
• Support testing activities: functional testing, UAT support, defect triage, configuration validation and post-release stabilization
• Ensure alignment with governance and control expectations: role-based access, audit trails, segregation of duties, controlled change practices

• Work in an interdisciplinary and international environment
• Participation in interesting projects for local and foreign clients in the field of IT consulting
• Favourable conditions for professional development participation in specialized trainings
• Access to new technologies
• Gain and develop unique industry skills valued in the market
• Work in a harmonious team, among high-class professionals
• The opportunity to grow in a friendly and self-motivated team
• Attractive remuneration

• Strong functional expertise in ServiceNow ITSM configuration and operations (forms, workflows/flows, catalog, SLAs, reporting basics).
• Ability to translate process requirements into platform functionality and explain constraints/trade-offs.
• Experience working with regulated control environments (auditability, access controls, traceability).
• Nice-to-have: understanding of CMDB touchpoints within ITSM (CI usage in incidents/changes) and integration basics (Import Sets/APIs).
• Excellent written and oral communication skills in English
• Willingness to work in Saudi Arabia for a period of 4 months