Customer Success Manager (English-speaking) – Hybrid – Cloud Solutions MT03
Want to be part of an innovative and growing team? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.
If you’re looking to grow and be inspired, as a Customer Success Manager in Malaga (Hybrid), you will be part of our team of game-changers who are powering the brands of the future in tech.
This is a great opportunity to experience the power of what’s next and develop “friends for life” at the same time. We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
In everything we do, we believe in doing right by and for people – our clients, their customers, our people, our community, and our planet.
As a Customer Success Manager on our team, you will:
- Accelerate cloud consumption and identify additional cloud cross-sell / upsell opportunities for nominated Corporate customers
- Involve direct outreach (email, calls) to nominated customers by reacting to digital signals generated via TSI marketing and trigger outreach to drive cloud consumption, customer retention, and expansion
- Provide technical product overview and insights pertinent to customer need and usage scenarios
What’s in it for you
We challenge conventions to deliver outcomes unimagined by creating customer experiences that go beyond WOW. That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for our teams, our customers, and YOU.
In this role, we offer benefits that help support your unique lifestyle:
- Full-time 39 hours/week permanent contract: Monday to Thursday 9:00 to 17:30 Fridays 9:00 to 16:30
- Salary 27,250 euros gross/year + up to 4.000 euros gross/year in bonus + private medical insurance
- Great office location in Malaga with hybrid work model after 2 months
- Full paid training on the company and the project you'll be working on
- Career development programs, language classes and specialized courses
Your qualifications
We embrace our game-changers with open arms, people from diverse backgrounds, who are curious and willing to learn. Your natural talent to help others and go beyond WOW for our customers will fit right in with what we do and who we are.
Concentrix is a great match if you:
- Are bilingual or proficient in English
- Have 3+ years sales experience
- Are experienced in qualifying and building pipeline at scale, managing aggressive sales cycles, and sales negotiation preferred
- Experience working with or selling Azure, Microsoft 365, Dynamics 365 or similar
- Understand cloud deployment and adoption planning
- Can explain complex technical solutions to technical and non-technical audiences
- Success-driven, works well in a diverse team and enjoy a dynamic and changing environment
- Have Microsoft Fundamentals (MS 900) or Azure Fundamentals (AZ 900) certification
Don’t meet every requirement? No worries. We’re dedicated to creating a diverse, inclusive, and authentic workplace for everyone. If you feel you don’t check every box, we still encourage you to apply. We’ll do our best to match you with the right job, whether it's this one or another role.
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.