Zendesk builds software crafted to improve the customer experience. We lead the industry with breathtakingly simple software, but we’re constantly innovating and can’t wait to outdo ourselves in the future! Design is an integral part of everyday life at Zendesk. We believe in a collaborative working style, working hand in hand with Product Managers, Engineers, Content Designers, and Researchers. We work with a bias towards rapid prototyping, experimentation, and an obsession with our customers and their needs.
As a Product Designer for our QA team, you will take a systems-oriented approach to design and deliver a best-in-class quality assurance platform that helps businesses deliver exceptional customer service. You will evolve our QA experience for the age of AI, thinking about automating quality insights for both human and AI-powered interactions. You will collaborate closely with other designers in the space to ensure an optimal and consistent end-to-end experience. Your role will be vital to our mission of revolutionizing AI for service with the Zendesk Resolution Platform.
You will get to collaborate mostly with teams in Estonia, Portugal, Poland and Denmark but also distributed teams across EMEA, AMER & APAC.
What you get to do every single day- Live and breathe quality assurance and CX, thinking about how AI can ensure products and services consistently meet and exceed customer expectations.
- Partner with the product & engineering teams to research and develop new QA platform capabilities for our customers.
- Work across cross-functional teams, partnering with product managers, engineers, researchers and content strategists on developing designs from ideas to execution and ensuring a detailed approach to the design process.
- Design interaction models, flows, wireframes, and hi-fidelity mockups that promote ease of use and optimise how customers interact with our products while partnering with other designers on the larger product vision.
- Present design solutions to partners and senior executives, defend design decisions, and incorporate feedback into the design cycle.
The intelligent heart of customer experience Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.
Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.
- Ownership of the projects you work on and freedom to put your ideas on the table
- Being a part of defining new standards in an emerging space
- Flexible working hours and hybrid work environment
- Opportunity to learn and grow with a hardworking and passionate team
Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.
- 3+ years of professional experience in designing consumer or business SaaS applications (QA product is a plus).
- Prior experience with designing LLM integrations and AI feature workflows.
- Ability to operate in a technical environment and help visualize the impact of technical decisions on the global user experience.
- A solid design process and collaboration mindset, with expertise to rapidly communicate and prototype design concepts at various levels of fidelity, demonstrating a proactive approach in navigating ambiguity.
