About TechTorch
TechTorch is a high-growth enterprise technology consultancy that partners with the world’s leading private equity-backed businesses. We deliver AI-powered solutions, accelerators, and data-driven transformation initiatives that drive measurable value at speed and scale.
Our mission is to redefine enterprise technology consulting for private equity. We combine the agility of a scale-up with the discipline and rigor demanded by the most sophisticated investors and operators. TechTorch was founded by seasoned leaders — including former Bain consultants, CIOs, and tech executives.
About the Role
As a Salesforce Consultant, you will be responsible for implementing and optimizing the revenue and service engines for our PE-backed clients. You are a specialist who understands that Salesforce is more than just a CRM—it’s a platform for growth.
While your primary focus will be Sales Cloud, you will also drive value through Service Cloud and a third strategic area (ideally CPQ/Revenue Cloud or Experience Cloud). This is a hands-on role where you will bridge the gap between business requirements and technical execution.
What You’ll Do
- Implement & Optimize: Lead the configuration of Sales Cloud (Lead-to-Opportunity) and Service Cloud (Case Management, Knowledge) to streamline client operations.
- Expand Capabilities: Drive the adoption of a third specialty area—such as CPQ (for complex pricing), Experience Cloud (for partner/customer portals), or Data Cloud/Analytics—to provide a holistic solution to clients.
- Data Excellence: Execute critical data cleanup and governance initiatives (Accounts, Subscriptions, Licenses). Implement deduplication logic and MDM practices to maintain >90% data accuracy.
- Advanced Automation: Build and maintain complex Flows and validation rules to automate manual business processes.
- Integration Support: Work with the engineering team to resolve sync issues between Salesforce and external systems like NetSuite, aiming for a 90%+ reduction in integration errors.
- Client Collaboration: Translate business needs from PE operators into technical requirements, documenting solution designs and leading UAT sessions.
- AI Integration: Leverage Salesforce’s AI capabilities (Einstein) to enhance client productivity and reporting.
What We Offer
- Opportunity to work with leading private equity firms and global enterprise clients.
- Exposure to the full "Lead-to-Cash" lifecycle and large-scale data transformation.
- High autonomy in a remote-first, agile environment.
- Professional development and support in gaining advanced Salesforce certifications.
- Collaborative global team focused on innovation and measurable outcomes.
Who You Are
- Experience: At least 3 years of hands-on experience as a Salesforce Consultant.
- Core Expertise: Strong proficiency in Sales Cloud (Sales Ops, Forecasts) and Service Cloud (Support processes).
- Growth Mindset: Deep interest or existing experience in a third pillar: CPQ/Revenue Cloud, Experience Cloud, or CRM Analytics.
- Technical Skills: Expert-level knowledge of Salesforce Flows and data management tools (Data Loader, DemandTools, etc.).
- Data-Driven: You understand the impact of clean data on business reporting and are comfortable performing large-scale data migrations/cleanups.
- Certifications: Salesforce Certified Administrator and Sales Cloud Consultant are required. Service Cloud or CPQ certifications are a strong plus.
- Business Fluency: Ability to communicate technical concepts clearly to non-technical stakeholders in a fast-paced environment.
