About Man Group
Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private markets, across all major asset classes, with a significant focus on alternatives. Man Group takes a partnership approach to working with clients, establishing deep connections and creating tailored solutions to meet their investment goals and those of the millions of retirees and savers they represent. Headquartered in London, we manage $227.6 billion* and operate across multiple offices globally. Man Group plc is listed on the London Stock Exchange under the ticker EMG.LN and is a constituent of the FTSE 250 Index. Further information can be found at www.man.com. * As at 31 December 2025
TechSupport Engineer, TechSupport
About the Man Group Returner Programme
During the six-month programme, you will work on professional assignments based on your skills and interests and will benefit from coaching through the transition period from Career Returners, together with internal mentoring and network access. At the end of the programme, there will be the possibility of a permanent role with the organisation. Man Group strongly believes in flexible working and encourages applications from people who want flexibility in their working arrangements.
Who Man Group is Looking For
Man Group is keen to hear from candidates who have had a career break of at least 24 months (as of April 2026), with relevant previous experience within 1st line or 2nd line tech support.
Job Profile Summary
This role is responsible for providing technical support to ensure the stability and smooth operation of systems across the business. The role involves proactively identifying and addressing recurring issues by improving processes, creating workflows, and implementing automations. In addition to handling non-BAU tasks and projects, the role serves as a vital link between TechSupport and other engineering teams, managing escalations and supporting VIP incidents and requests.
Responsibilities
- Provide 1st and 2nd-line troubleshooting and resolution for issues related to Windows, macOS, VDI, and mobile devices, including software deployments via SCCM, Jamf, and Intune
- Act as an escalation point and bridge between TechSupport and other engineering teams, working with subject matter experts to reach technical conclusions
- Develop, document, and implement new processes, workflows, and automations to enhance team efficiency and reduce recurring issues
- Contribute to projects and non-BAU tasks, including escalations and VIP support
- Provide on-call support during weekends and bank holidays as required
You'll thrive in our working environment that champions equality of opportunity. Your unique perspective will contribute to our success, joining a workplace where inclusion is fundamental and deeply embedded in our culture and values. Through our external and internal initiatives, partnerships and programmes, you'll find opportunities to grow, develop your talents, and help foster an inclusive environment for all across our firm and industry. Learn more at www.man.com/diversity.
You'll have opportunities to make a difference through our charitable and global initiatives, while advancing your career through professional development, and with flexible working arrangements available too. Like all our people, you'll receive two annual 'Mankind' days of paid leave for community volunteering.
Our comprehensive benefits package includes competitive holiday entitlements, pension/401k, life and long-term disability coverage, group sick pay, enhanced parental leave and long-service leave. Depending on your location, you may also enjoy additional benefits such as private medical coverage, discounted gym membership options and pet insurance.
Key Skills & Experience
- Proven experience in a fast-paced technical support environment with a strong focus on user experience
- Strong analytical mindset with a focus on root-cause investigation and resolving complex issues thoroughly
- Proficient in deploying and supporting Windows, macOS, Apple, and Android devices within an MDM environment
- Solid understanding of networking fundamentals, with experience troubleshooting network-related issues
- Experience with automation tools (e.g., Power Automate) and scripting languages (e.g., PowerShell, Python) is highly advantageous
- Experience with Git for version control and collaboration
- Enjoys sharing knowledge and supporting the development of colleagues
- Motivated to identify technical improvements and develop professionally
- Genuine interest in working with AI-driven tools and emerging technologies
- Previous experience in financial services is highly desirable
