Customer Engineer – Infrastructure – Azure Monitor
We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.
The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.
The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.
Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.
The Azure Monitor Customer Engineer will work directly with customers, as a consultant and technical advisor to:
- Design, Deploy, Review and Assess the health of the infrastructure
- Upgrade and maintain deployments
- Troubleshoot issues with infrastructure and agents
- Tune and optimize for performance
- Assist with reporting and visualizations
- Implement new management packs
- Assist in the development of custom management packs
- Provide training in all areas of Azure Monitor to ensure customer goals are met
Location: NLD Work-at-Home
Time Type: Full time
The Azure Monitor Customer Engineer will work directly with customers, as a consultant and technical advisor to:
- Design, Deploy, Review and Assess the health of the infrastructure
- Upgrade and maintain deployments
- Troubleshoot issues with infrastructure and agents
- Tune and optimize for performance
- Assist with reporting and visualizations
- Implement new management packs
- Assist in the development of custom management packs
- Provide training in all areas of Azure Monitor to ensure customer goals are met
Ideal candidate experience:
- 15+ years working as a depth expert and technology owner or consultant for Azure monitor
- Ability to present to multiple levels of customer leadership.
- Ability to act as a consultant and architect for multiple customers.
- Broad knowledge across multiple monitoring scenarios:
- Windows and Linux Operating Systems
- Azure Monitor
- KQL Kusto Query language advanced level
- URL, Network monitoring
- Connecting to ITSM systems
- Dashboards, Reporting, and Visualizations
- PowerShell scripting
- Deep level knowledge in at least 3 of the above categories
- Advanced level of English and good level of Dutch
Technical Skills Requirements:
Azure Monitor:
Broad knowledge of ALL the below areas, with deep understanding of (at least) 4 of the following:
Deep understanding of Azure Monitor architecture (metrics vs logs, data flow, ingestion, retention)
Strong knowledge of:
- Log Analytics workspaces
- Azure Monitor Metrics
- Diagnostic settings
- Resource‑level vs platform‑level telemetry
Ability to explain when to use Azure Monitor vs Azure Data Explorer / Grafana / third‑party tools.
Additionally, be able to ;
- Write complex KQL queries across multiple tables
- Use:
- parse, extend, mv-expand
- joins, time series, summarize patterns
- performance‑optimized queries
- Build:
- reusable queries
- functions
- summary rules for cost & performance optimization
- Debug slow or expensive queries
Tools
- Visual Studio, Silect, MPViewer, Alert Update Connector, PowerShell
Linux OS and Linux Monitoring
Report Development
Network Monitoring
URL Monitoring
Related Skills:
- System Center Orchestrator
- System Center Data Protection Manager
- System Center Virtual Machine Manager
- System Center Service Manager
Language Requirements:
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.