Client's application support is responsible for the production systems, including Trading, Post-Trade, and PnL software, environment management, and software deployment. Will work closely with developers, business analysts and infrastructure team members as well as with portfolio managers and traders.
The candidate will participate in the release process, ensuring quality software is delivered in a timely manner.
- Working as part of a Global team (‘follow the sun’ model), to manage trading and risk platform readiness: pre-trading through to post-trade and reconciliation systems.
- Monitor and support end to end transaction flow across the trading platform.
- Quickly identify, analyze, and correct alerts & issues and/or escalate to minimize trade flow impact and preempt outages
- Incident management: Communicate incidents and outages to key business stake holders and portfolio managers. Create PM reports following established procedures, to identify and track tasks to mitigate future occurrence.
- Problem tracking – identify and steer problematic issues through to resolution.
- Effectively and regularly communicate with Investment management, Portfolio managers, Operations, Development, Compliance and Infrastructure teams.
- Support scheduled changes working with Dev teams.
- Oversee automated processes, scheduled, alerting and regular reporting.
- Manage users’ requests / queries: track requests, review approvals, updates, resolution through to closure, etc.
- Identify inefficiencies such as repetitive activities, manual processes and suboptimum tools/workflows to drive continuous improvements via automation and collaboration with internal development teams
MUST
- At least 5+ years of application support experience.
- Comfortable with Client / server architecture, Linux OS, AWS and a good working knowledge of Kafka messaging / docker containerization.
- Proficiency with Bash; a scripting language such as Python or Perl would be beneficial.
- Detailed practical knowledge of FIX protocol.
- Experience using relational Databases (eg MySQL, MS SQL).
- Good knowledge of trade flow, asset classes and trade life cycle.
- Understand fundamental concepts with regard to PnL calculation, understanding key data inputs that affect risk views would be beneficial but not required.
- Highly organized, detailed, control oriented, enjoys solving problems and brings in a "take charge" attitude.
- Strong verbal/written communication skills required to support daily interaction with brokers, exchanges, senior management and portfolio managers.
- Ability to articulate complex issues into a high-level summary for senior management.
- Self-motivated individual that takes initiatives and has an ownership & accountability mindset.
- Must show the ability to make quick decisions and establish priorities in a multi-tasking environment.
- Experience with the Atlassian stack (JIRA, Confluence, Service Desk) would be useful.
- Experience in building out Geneos monitoring including backend scripting and implement customizable alerting for bespoke / custom alerts.
- Scripting - Python\JS\ etc
- Knowledge of databases and associated structures
- Experience with the use of MS Office applications: Word, Excel, Outlook, PowerPoint, and Visio
- Knowledge of Fix Messaging protocol and setting up FIX connections
- Front office Applications (Bloomberg, TradeWeb, MarketAxess), Trader Support will be a good benefit
- Experience in supporting order flow management between the trading desk and brokers
- Experience with Javascript will be a huge advantage
- Java applications support background
- Experience with Cloud (AWS) platform
Luxoft DXC
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!