Technical Support Engineer L2
Join a high-impact technical support team focused on solving complex infrastructure challenges in AI, HPC, and enterprise storage environments. In this role, you will work closely with customers operating large-scale Linux-based systems and parallel file systems, helping maintain reliability, performance, and uptime across mission-critical environments. You’ll collaborate with engineering and product teams to troubleshoot advanced storage and networking issues while contributing to product quality and operational improvements. This opportunity is ideal for someone who thrives in fast-paced, customer-facing environments and enjoys deep technical problem-solving. The role offers strong autonomy, exposure to cutting-edge AI infrastructure technologies, and the chance to work with globally distributed teams supporting some of the world’s most demanding data workloads. Remote flexibility and continuous learning are core aspects of the working culture.
Accountabilities:
- Diagnose, troubleshoot, and resolve complex issues related to Linux-based storage systems, parallel file systems, RAID environments, and high-performance networks in enterprise production settings.
- Support and maintain large-scale file system environments, including advanced troubleshooting of appliance, networking, and storage-related incidents.
- Reproduce customer-reported issues within internal lab environments to isolate root causes and validate fixes or workarounds.
- Create and execute upgrade procedures, validation plans, and troubleshooting methodologies to improve operational stability and customer success.
- Collaborate closely with engineering and product teams to share customer feedback, improve product quality, and contribute to internal tooling enhancements.
- Communicate technical concepts clearly to both technical and non-technical stakeholders while maintaining strong customer relationships.
- Participate in on-call rotations and occasional weekend coverage to ensure uninterrupted customer support operations.
- Mentor junior team members and contribute to knowledge sharing across the support organization.
Benefits:
- Competitive compensation package
- Fully remote work flexibility across Mainland Europe and the UK
- Opportunity to work on cutting-edge AI and high-performance data infrastructure technologies
- Exposure to globally recognized enterprise and research environments
- Career growth and continuous learning opportunities
- Collaborative, innovative, and technically advanced work culture
- International team environment with strong knowledge-sharing practices
- Access to impactful projects within AI, HPC, cloud storage, and enterprise infrastructure domains
- Flexible work environment with occasional travel opportunities
- Inclusive and equal-opportunity workplace culture
Requirements:
- 5+ years of experience supporting and maintaining Linux-based file systems in enterprise or production environments.
- Hands-on experience with RAID storage systems, SAN/NAS technologies, high-performance networking, and enterprise hardware support.
- Strong expertise in Linux/Unix systems administration, troubleshooting complex HW/SW interactions, and debugging distributed environments.
- Solid understanding of parallel file system concepts, preferably Lustre or similar large-scale storage technologies.
- Experience supporting AI, HPC, cloud storage, or data center environments is highly desirable.
- Familiarity with technologies such as SCSI, SAN fabrics, Brocade/Cisco switches, networking protocols, and storage infrastructure.
- Strong analytical thinking, problem-solving skills, and the ability to manage multiple priorities in fast-changing environments.
- Excellent written and verbal English communication skills with a customer-centric approach.
- Bachelor’s degree in Computer Science, Engineering, Mathematics, or a related technical field, or equivalent professional experience.
- Ability to work independently in remote environments while collaborating effectively across international teams.
