- Own and govern IT services across their lifecycle (incident, problem, change, request).
- Ensure stable and efficient daily service operations
- Monitor SLA, KPI, CSAT/DSAT performance and drive corrective actions.
- Act as primary point of contact for customers and key stakeholders.
- Lead service reviews, reporting, and communication on service performance, risks, and improvements.
- Manage escalations and ensure timely resolution of critical issues.
- Coordinate service teams, service leads, and contractors
- Support workload planning, prioritisation, and resource management.
- Identify operational risks and implement mitigation plans.
- Motivizer Benefits Platform to choose and manage all your benefits in one place. You receive a budget (550 PLN monthly). You can choose there medical care package, meal tickets, sports cards (we have Multisport and on preferential terms, we have membership cards to one of the most popular Gyms), cinema tickets, shop vouchers, discounts and many more.
- Language Courses – you have access to the platform where you can practice your language skills.
- Regular and systematic further training opportunities - internal and external ones. We support your development.
- Cooperation within an internal community is our everyday reality. We have networking events, coding challenges, and company parties for different occasions.
- Successfully completed university studies in informatics or in a comparable field of study
- Experience in IT service management or IT operations roles.
- Strong knowledge of ITSM tools (e.g. ServiceNow or equivalent).
- Understanding of SLA management, reporting, and service metrics.
- Experience in incident escalation, problem management, and change governance.
- Leadership mindset with ability to coordinate cross‑functional teams.
- Analytical and improvement‑oriented approach
- Our team and customers are international, so excellent communication skills in English are required, German language skills are a plus
- You are available to work in a hybrid mode: both in our office in Katowice and from home. Working from the office includes 2 - 3 days a week.
Packages and extras
- Healthcare package
- Healthcare package for families
- Leisure package
- Language courses
- Conferences
- Trainings
- Books
- Financial bonus
Relocation package
- Open to Ukrainian candidates
- Visa Services
Amenities
- Cold beverages
- Hot beverages
- Lunches
- Integration events
Reply Polska
10000
Develop yourself and the digital future – at Reply!
Reply is made up of a network of highly specialised companies, which support leading industrial groups in defining and developing business models to optimise and integrate processes, applications and devices, using new technology and communication paradigms, such as Artificial Intelligence; Big Data; Cloud Computing; Digital Communication; Internet of Things; Mobile and Social Networking.