The Zendesk Architect will work as part of the Digital Growth Solutions team to lead the architectural design and strategic evolution of the
Customer Care ecosystem. You will be responsible for defining how Zendesk integrates with the other enterprise systems, ensuring a seamless, high-performance experience for agents and customers globally.
In this role, you will act as the technical authority for the Zendesk platform, steering complex projects from requirement analysis to global deployment. You will:
Strategic Architecting: Design end-to-end solutions for Zendesk Support, Guide, and Talk, specializing in the transition from legacy objects to Custom Objects v2.
System Integration: Lead the design of complex integration patterns between Zendesk and boundary systems (Salesforce, AWS Aurora) using REST APIs and middleware like Workato.
Warranty Ecosystem Leadership: Oversee the implementation of the Zendesk Apps Framework (ZAF) to display real-time warranty data from the AWS SoR, ensuring "In Warranty" badges and expiration dates are accurate without local calculation lag.
Technical Governance: Establish coding standards and best practices for custom application development using React.js, Node.js, and Vue.js.
Performance Optimization: Address architectural gaps such as "multi-hop async chains" and design UX fallback strategies to maintain system stability during high-volume data syncs.
Cross-Functional Collaboration: Partner with Salesforce Architects and AWS Developers to ensure data consistency across the unified System of Record (SoR).
MUST
Experience: At least 8+ years of total experience in the IT industry, with 5+ years specifically architecting and developing custom applications on the Zendesk Platform.
Development Expertise: Expert-level proficiency in JavaScript, Node.js, React.js, and JQuery for building robust Zendesk Apps.
Integration Mastery: Deep understanding of REST API usage, webhooks, and the architectural nuances of connecting Zendesk to external cloud databases.
Technical Stack: Solid command of web technologies including HTTP, AJAX, HTML5, and CSS3, coupled with strong Object-Oriented design principles.
Platform Knowledge: Comprehensive experience with Zendesk Sunshine, Custom Objects, and sophisticated Ticket/User relationship mapping.
Project Leadership: Proven ability to analyze functional requirements and translate them into scalable technical designs in a fast-paced environment.
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Luxoft DXC
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!