Technical Support Engineer
Join a technology-driven support team where you will play a key role in ensuring reliable digital experiences for partners and end users. In this position, you will act as a technical expert responsible for diagnosing issues, supporting integrations, and maintaining high service standards in a fast-paced software environment. You will collaborate closely with engineering, quality assurance, and product teams to resolve complex challenges and improve platform performance. This role offers the opportunity to combine technical troubleshooting skills with customer-focused communication while contributing to continuous product improvement. If you enjoy solving problems, working with modern technologies, and making a direct impact on customer success, this opportunity provides an exciting environment for growth.
Accountabilities
- Serve as the primary technical point of contact for external partners and internal teams, managing support requests through ticketing systems and communication channels.
- Investigate, diagnose, and resolve technical issues related to software behavior, platform integrations, configurations, and connectivity challenges.
- Analyze logs, use diagnostic tools, and apply structured troubleshooting methods to identify root causes and deliver effective solutions.
- Collaborate with engineering, QA, and production teams to escalate complex issues and support long-term improvements rather than temporary fixes.
- Identify recurring problems, highlight improvement opportunities, and contribute to increased platform reliability and operational efficiency.
- Create and maintain technical documentation, troubleshooting guides, runbooks, and knowledge base resources to improve support processes.
- Maintain strong product knowledge and provide valuable feedback to product and engineering teams to enhance platform quality and user experience.
- Track and document support activities accurately to support reporting, analysis, and continuous service improvement.
Benefits
- Fully remote working environment.
- Opportunity to work in a dynamic technology environment with international partners.
- Career growth opportunities within a collaborative and innovative team.
- Exposure to complex technical challenges and modern software platforms.
- Supportive culture focused on continuous learning, improvement, and professional development.
- Opportunity to contribute directly to product quality and customer experience.
Requirements
- Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience in technical support or application support.
- Proven experience as a Technical Support Engineer, Application Support Engineer, or similar role within a software, platform, or technology environment.
- Strong analytical and problem-solving skills with the ability to troubleshoot complex technical issues in a structured and calm manner.
- Solid understanding of networking fundamentals, web-based applications, and software environments.
- Excellent written and verbal communication skills in English, with the ability to explain technical concepts clearly to both technical and non-technical audiences.
- Experience using ticketing and incident management tools such as JIRA, Zendesk, or similar platforms.
- Comfortable working with remote support tools, diagnostic solutions, and multiple operating systems.
- Organized, detail-oriented, and capable of managing multiple priorities while maintaining high service quality.
- Experience in iGaming, online platforms, game integrations, CRM tools, or scripting/automation using technologies such as Python or PowerShell is considered an advantage.
