Service Analyst - Global Data Services

Global healthcare company

GSK Poznan Tech Hub
Mid
Online interview
Employment contract
Business Garden, Ulica Kolorowa, Poznań
Remote possible
80%
Paid vacation
26

Project description

Poznan Tech Hub is GSK worldwide biggest IT centre hiring about 700 highly skilled IT professionals. We are part of GSK, which aspires to be one of the world’s most innovative, best performing and trusted healthcare companies. At Poznan Tech Hub we build a truly international team which provides services to all GSK locations around the world. Our talented IT experts have a unique opportunity to contribute to the entire product life cycle from research and development, through manufacturing, to commercialization and support sales force of new vaccines, medicines and healthcare products.

It is a great time to join GSK Tech Hub in Poznan. We value courage, accountability, development and teamwork. You will be encouraged to experiment and collaborate across teams to bring innovation to our everyday job. We are open to candidates with various levels of experience - whether you are a seasoned specialist with deep expertise or a graduate looking to kick start your career. Help us to lead in Technology to improve lives of patients and consumers around the world.

As a Service Analyst you will be responsible for the operations and continuous improvement of the internal data collection services across a group of applications within the full business life cycle. 

With an emphasis on continuous drive to improve the user experience, lower the cost of ownership and balancing risk is required for each application.  

The applications will be used to support the data service for Global Ethics & Compliance (IBM – Internal Business Monitoring), Audit & Assurance and Legal Investigations.

This requires a balance of business process understanding and technical breadth  

Who we're looking for?

Basic Qualifications:

We are looking for professionals with these required skills to achieve our goals:

  • Experience within offshore environment and working with offshore vendors 
  • Experience in Managing IT services and projects
  • Knowledge of service operations policies, processes, procedures for service delivery, and reporting procedures.
  • Knowledge of the applications and continuous improvement of ITIL processes.
  • Understanding of service definition and process improvement methodologies
  • Client management skills having the ability to drive outcomes & manage client expectations
  • Understanding of business area strategic goals, processes and workflow, and of the IT tools deployed in support.
  • Knowledge of the concepts, standards, technology, tools, processes, procedures, hardware, software and services
  • Good communication and presentation skills
  • Ability to make appropriate technical decisions.

Preferred Qualifications:

If you have the following characteristics, it would be a plus:

  • Understanding and experience of ITIL based service management practices. 
  • Knowledge and experience working with Six Sigma/Lean Sigma processes and tools.

Why GSK?

Our values and expectations are at the heart of everything we do and form an important part of our culture. These include Patient focus, Transparency, Respect, Integrity along with Courage, Accountability, Development, and Teamwork.

Benefits:

  • Career at one of the leading global healthcare companies 
  • Contract of employment
  • Attractive reward package (annual bonus & awards for outstanding performance, recognition awards for additional achievements and engagement, holiday benefit)
  • Life insurance and pension plan
  • Private medical package with additional preventive healthcare services for employees and their eligible
  • Sports cards (Multisport)
  • Possibilities of development within the role and company’s structure
  • Personalized learning approach (mentoring, online training’ platforms: Pluralsight, Business Skills, Harvard Manage Mentor, Skillsoft and external training)
  • Extensive support of work life balance (flexible working solutions, short Fridays option, health & well being activities)
  • Supportive community and integration events
  • Modern office with creative rooms, fresh fruits everyday
  • Free car and bike parking, locker rooms and showers.
Skills
ITIL
How we manage our projects?
Methodology
Scrum, Agile, Kanban
Who makes architectural decisions?
Team and tech leads
Who makes technology stack decisions?
Architect
Project management software
JIRA, Microsoft Teams, Azure Devops
How we code?
Git
Version control
Style guide
Code review
Static code analysis
TDD
BDD
Code metrics
Knowledge database
How we test?
Unit tests
Integration tests
System tests
Performance tests
Manual testing
Test automation
CI
Toolset
Laptop
Additional monitor
Headphones
Personal container
Phone
Operating system
Work environment
Tech supervisor
Open space
Flexible working hours
Healthcare
  • Healthcare package
  • Healthcare package for families
Leisure package
  • Leisure package
Kitchen
  • Hot beverages
  • Fruits
  • Snacks
Traning
  • Trainings
Parking
  • Car parking
  • Bicycle parking
Other
  • Chill room
  • Integration events

Our company

GSK Poznan Tech Hub

Poznań 750
Tech skills
  • Node.js
  • JavaScript
  • Java

Check out similar job offers