Development of monitoring and diagnostics system. It fulfils both local and remote data access and analytics requirement, as well as local and remote troubleshooting purpose.
The work responsibilities contain L2 support + manual testing.
Most of the L1 support team is in Asian tmezone, but we still have preferred EU zone.
Fleet monitoring: Monitor the health, availability, connectivity, and performance of edge systems and central cloud applications.
L2 technical support: Investigate issues reported by monitoring systems, sites, customers, or L1 support.
Root-cause analysis: Analyse logs, metrics, telemetry, services, databases, APIs, and network connections to identify and resolve problems.
End-to-end diagnostics: Trace telemetry from devices and gateways through edge and cloud services to dashboards and reports.
Issue escalation: Escalate unresolved problems or software defects to development/L3 with logs, reproduction steps, technical findings, and impact information.
Documentation and reporting: Maintain support records, troubleshooting procedures, fleet-health reports, and incident summaries.
Release validation: Dedicate approximately 30% of the role to manual functional, integration, and regression testing of new features and support software releases.
MUST
At least 4 years of experience in L2 support, technical operations, systems integration, industrial software support, or a comparable role.
Experience with edge systems and cloud-hosted applications.
Experience with telemetry, time-series data, and IIoT data pipelines.
Hands-on knowledge of MQTT, Modbus, or similar industrial protocols.
Strong Linux troubleshooting and log-analysis skills.
Experience with SQL, databases, REST APIs, frontend and backend troubleshooting.
Experience with manual functional and integration testing.
Strong problem-solving, communication, documentation, and reporting skills.
Degree or equivalent practical experience in automation, electrical engineering, control systems, or a related discipline.
NICE TO HAVEAWS
Python or Bash scripting
Cloud monitoring and observability tools
Industrial monitoring, control, maritime, or other operational-technology experience
Cyber security standard or best practices
Luxoft DXC
2000
Luxoft, a DXC Technology Company is a global digital strategy and software engineering firm with over 17,000 international employees within its 58 offices in 29 countries. It is headquartered in Zug, Switzerland.
In January 2019, Luxoft was acquired by U.S. company DXC Technology. Luxoft partnered with LG Electronics to create a next-generation Autonomous Mobility concept vehicle that integrates consumers' personalized digital lifestyles into a driving experience. Luxoft enabled Switzerland's first Blockchain based e-vote platform with the City of Zug and Hochschule Luzern's Blockchain Lab.
Luxoft, a DXC Technology Company is a world-renowned company. It has been present on the Polish market for over 13 years. We have offices in Krakow, Warsaw, Wroclaw, and Gdansk. We employ over 2,000 professional experts carrying out projects for over 100 clients from the financial, automotive, medical, tourist industries, etc. We work for many international clients, including the USA, Great Britain, and Switzerland.
So far, Luxoft Poland has made a name for itself as a company that offers work on innovative projects, we offer various experiences in the field of IT, opportunities for rapid development, an extensive training program, and attractive benefits for employees.
At present, 62% of Luxoft Poland employees come from Poland, and 38% from around 50 countries, including Ukraine, Brazil, India, Turkey, Spain, Portugal, Italy, Romania, USA, etc.
At Luxoft, a DXC Technology Company almost 80 percent of employees are experts with the "Senior" experience level, with at least five years of experience. We care about our employees, so every day we try to provide them with the best possible conditions for work and development.
Technology is our passion! We focus on top engineering talent means that you will be working with the best industry professionals from around the world. Because of that, Luxoft is a global family with an epic atmosphere – we love what we do!