Senior Technical Support Engineer, Network
We are looking for a Senior Network Engineer to join a dynamic, results-oriented team supporting InfiniBand and Ethernet fabrics in the most demanding data center, AI, storage, and HPC environments. As a Technical Support Engineer, you will be an approachable, proficient communicator who takes ownership of resolving issues while ensuring a high level of customer satisfaction. You will work closely with Engineering, Marketing, and Support teams on complex technical issues.
What you will be doing:
- Tier 3 support for InfiniBand and Ethernet fabrics: installing, supporting, and resolving complex technical issues in large AI/HPC and storage clusters
- Troubleshooting end-to-end InfiniBand fabrics — subnet management (UFM / OpenSM), routing topology and congestion control.
- Developing and presenting comprehensive technical solutions to customer problems, including project management of complex fabric installations
- Problem reporting, issue replication, and resolution management
- Responding to customer technical inquiries
- Site visits and conference calls with customers and partners
- Developing and refining internal processes to improve support efficiency and productivity
NVIDIA is widely considered one of the technology world's most desirable employers, with some of the most forward-thinking and hardworking people anywhere. If you're creative, results-oriented, and enjoy having fun — what are you waiting for? Apply today!
NVIDIA is widely considered one of the technology world's most desirable employers, with some of the most forward-thinking and hardworking people anywhere. If you're creative, results-oriented, and enjoy having fun — what are you waiting for? Apply today!
What we need to see:
- B.Sc. in Computer Science, Software Engineering, or Electrical Engineering, or equivalent experience
- 5+ years providing customer support for hardware & software products
- Hands-on InfiniBand experience — OR deep Ethernet/RDMA expertise with a demonstrated ability and strong motivation to ramp quickly on InfiniBand (subnet manager, fabric topologies such as fat-tree, RDMA verbs, diagnostics)
- Extensive knowledge of LAN switching/routing (STP, MSTP, MLAG, VPC, VRRP, LACP) and IP routing (OSPF, BGP, PIM), plus virtualization, EVPN, VXLAN
- Linux experience and scripting
- Automation — Ansible
- Ability to work under pressure and support high-level customers
- Experience operating and configuring major vendors' switches and routers
- Analysis and diagnosis of highly complex networking problems
- Strong communication, presentation, and oral skills; excellent verbal and written English
Ways to stand out from the crowd:
- Deep InfiniBand expertise: UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, ConnectX/BlueField adapters
- RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
- Clustering and data-center technologies, including upper-layer protocols (e.g., MPI, NCCL)
- Knowledge of Linux/Unix at an administration level
- Ethernet (10/40/100+ GigE) and/or InfiniBand at scale
