About Saviynt
Saviynt's AI-powered identity platform manages and governs human and non-human access to all of an organization's applications, data, and business processes. Customers trust Saviynt to safeguard their digital assets, drive operational efficiency, and reduce compliance costs. Built for the AI age, Saviynt is today helping organizations safely accelerate their deployment and usage of AI. Saviynt is recognized as the leader in identity security, with solutions that protect and empower the world’s leading brands, Fortune 500 companies and government institutions. For more information, please visit www.saviynt.com.
Responsibilities
- Communicate with end users and business stakeholders to clearly explain reported issues, impact, and recommended solutions
- Perform in-depth technical analysis for production incidents, including resolution and root cause analysis (RCA)
- Publish knowledge articles for incidents and service requests; create and maintain technical documentation and standard operating procedures (SOPs)
- Identify, debug, and troubleshoot break-fix issues through to full resolution
- Respond to and resolve issues within agreed service-level agreements (SLAs)
- Work closely with Engineering and DevSecOps teams to support IAM and CPAM service offerings
- Identify recurring issues and contribute to automation, runbooks, and knowledge reuse to improve operational efficiency
Information regarding specific benefits and perks was not provided in the job description.
Required Skills and Qualifications
- Strong domain expertise in Identity and Access Management (IAM)
- Hands-on experience configuring and deploying one or more IAM tools such as Saviynt, SailPoint, Oracle Identity Manager (OIM), or IBM ISIM
- Experience invoking REST/SOAP web services using tools like Postman
- Database experience, including SQL and database operations
- Strong hands-on scripting experience (e.g., Shell, JavaScript, Python, Groovy)
- Working knowledge of operating systems such as Linux, Unix, and Windows
- Prior experience with integrations, and provisioning workflows across enterprise target system
- Experience working with global customers and a strong customer-first mindset
- Excellent written and verbal communication skills
- Minimum 2 years of experience implementing or supporting IAM / IGA or related solutions
