About Medtronic
Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year.
A Day in the Life
As we build our new in-house Service & Repair Customer Care organization, we are looking for experienced Contract & Invoice Back Office Specialists who combine operational expertise with a passion for continuous improvement. This role is ideal for professionals who enjoy solving complex operational challenges, supporting colleagues, improving business performance, and helping teams succeed. While you will remain closely connected to daily contract and invoicing activities, you will also play a key role in operational performance, workload coordination, reporting, and continuous improvement.
What you'll be doing
- Support daily contract and invoicing operations, including invoice creation, contract administration, renewals, modifications, and issue resolution
- Act as a subject matter expert for complex operational cases and process-related questions
- Monitor operational volumes, workload distribution, backlog levels, and key performance indicators to support operational excellence
- Prepare operational reports and performance insights for management and identify trends, risks, and improvement opportunities
- Partner closely with the Contract & Invoice Supervisor to support workload prioritization, resource planning, and operational decision-making
- Coordinate operational activities to ensure business continuity during workload peaks, absences, and changing business priorities
- Provide guidance and day-to-day support to Contract & Invoice Operational Agents on complex cases and best practices
- Act as a backup across all Contract & Invoice activities to ensure continuity of service
- Take ownership of operational challenges by identifying risks, proposing practical solutions, and driving resolution plans
- Collaborate with Sales, Customer Care, Finance, Contract & Invoice teams, and other stakeholders to optimize end-to-end processes
- Participate in User Acceptance Testing (UAT), business projects, system implementations, and transformation initiatives
- Drive continuous improvement by identifying process simplification opportunities and implementing sustainable operational improvements
Medtronic offers a competitive Salary and flexible Benefits Package. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
- Pay range: 117,600.00 PLN - 176,400.00 PLN
- This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).
- Meaningful work that contributes to patient care.
- A collaborative and inclusive team environment.
- Opportunities to learn, grow and develop your career.
- Exposure to international teams and cross-functional projects.
- A hybrid working model that supports flexibility and collaboration.
- A culture that values diversity, innovation and continuous improvement.
- A bachelor's degree or equivalent higher education qualification
- Several years of experience in contract administration, invoicing, customer operations, finance operations, or a related environment
- Strong analytical skills with the ability to interpret operational data and performance trends
- Experience coordinating operational activities and balancing competing priorities
- Strong organizational, planning, and prioritization skills
- The ability to identify operational risks and recommend practical solutions
- Excellent communication and stakeholder management skills
- A proactive mindset with confidence to take ownership and support colleagues
- An interest in healthcare, medical technology, or other regulated industries
- Professional proficiency in English; an additional European language is highly valued
- Experience with SAP, Lightning, ERP systems, reporting tools, project work, User Acceptance Testing (UAT), or continuous improvement methodologies is beneficial.
