About Delinea
Delinea is a pioneer in securing human and machine identities through intelligent, centralized authorization, empowering organizations to seamlessly govern their interactions across the modern enterprise. Leveraging AI-powered intelligence, Delinea’s leading cloud-native Identity Security Platform applies context throughout the entire identity lifecycle – across cloud and traditional infrastructure, data, SaaS applications, and AI.
Role Summary
Delinea is seeking a talented Technical Support Engineer to join our Global Technical Support team, providing world-class support to our customers. Our ideal candidate is a responsible and motivated self-starter with a desire to learn modern technologies and concepts and solve technical questions. This individual should have significant technical knowledge and understanding of IT, networking, and cyber security concepts, combined with the ability to troubleshoot technical customer issues and maintain a clear, professional, and efficient customer interaction.
Responsibilities
- Provide post-sale technical support to customers and partners
- Assess and document reported customer issues
- Formulate and communicate resolution plans
- Gather necessary information and resources
- Investigate and reproduce case scenarios
- Provide clear customer responses and document corrective actions
On-call Requirements
This role includes participation in a shared on-call rotation, which may require availability outside standard business hours, including evenings, weekends, and holidays, to support production issues and escalations. On-call responsibilities are distributed across the team on a rotating basis.
We offer competitive salaries, a meaningful bonus program, and excellent benefits, including healthcare insurance, as well as pension/retirement matching, comprehensive life insurance, an employee assistance program, time off plans, and paid company holidays. We provide meaningful work, a culture of innovation, and great career progression.
Required Skills and Experience
- 1-2 years of proven relevant professional experience as a technical support agent or its equivalent
- In-depth knowledge and experience in at least some of the following: IT and System administration, Networking and data transport and encryption, Cloud infrastructure, Machine, network and services virtualization, Security concepts and methodologies
- Relational databases and SQL language proficiency and .NET applications are a bonus
- Troubleshooting and problem deconstruction
- Strong written and verbal English communication skills
- Ability to work in diverse, international, customer and team environments
- Trustworthy, self-motivated, and reliable
- Accountability, transparency, and ownership
- Desire to work in a dynamic and challenging environment
- Organized and methodological with great attention to detail
- Prior or current security clearance is a plus
- Ability to communicate technical concepts at a professional level in multiple languages is a plus
