About the Role
As a Technical Support Advisor in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the fashion industry. We’re a global technology and services leader that powers the brands of the future, helping well-known brands improve their businesses with technology and integrated solutions.
Responsibilities
- Act as the first point of contact for dealers and end users, handling phone and email inquiries in real time
- Troubleshoot technical issues and provide timely accurate resolutions
- Educate customers on product usage, updates, and best practices
- Create and manage support tickets to ensure proper tracking and resolution
- Collaborate with internal teams to resolve complex or escalated cases
- Maintain accurate customer records and documentation in internal systems
- Full-time 39 hours/week permanent contract
- Schedule: Monday to Friday, 09:00 - 18:00
- Salary package: €20,500 gross/year + up to €2,000 gross/year in bonus
- Central office location in Barcelona
- Full paid training on the company and the project you'll be working on
- Career development programs, specialized courses
- Proficient or bilingual in German plus an advanced level of English
- Good disposition to work in a customer service environment
- Customer care skills – ability to listen to and understand the customers’ need
- 2 year experience in Customer service or Technical Support area
- Ability to take ownership of, and progress calls to resolution or to escalate call to resolution
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.