About the role
We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. As a Fashion Support Consultant in Barcelona (On-site), you will be part of our team of game-changers who are powering the brands of the future in the Fashion industry.
Responsibilities
As a Fashion Support Consultant on our team, you will: * Take incoming customer calls (via telephone, email, voicemail, pager, or other automated alerts) and solve users’ demands. * Log call details onto call management systems and provide response and resolution within SLA. * Maintain service and product knowledge and expertise associated with applications specific to individual customers. * Escalate potential service issues initially with Mentor.
What we offer
- Full-time 39 hours/week temporary contract: Monday to Friday from 9:00 to 18:00.
- Salary 19.623,94 euros gross/year + up to 1,200 euros gross/year in bonus.
- Great office location in Barcelona.
- Full paid training on the company and the project you'll be working on.
- Career development programs, specialized courses.
- We’ll give you all the training, cutting-edge technologies, and the continuing support you’ll need to succeed.
Requirements
- Are bilingual or proficient in Spanish and advanced in English.
- Have working knowledge of IT Platform, equipment, and applications: Windows/MS Office/ internet configuration.
- Have good disposition to work in a customer service environment.
- Have customer care skills – ability to listen to and understand the customers’ needs.
- Can take ownership of, and progress calls to resolution or to escalate call to resolution.
Concentrix
270,000
Concentrix, a global customer experience services and technologies company, providing support to the world’s best brands.
Every day, from more than 40 countries and across 6 continents, our 280 000 employees deliver next generation customer experience and help companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in the following key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector.