CRM Management Consultant- Dynamics 365 –(GN SONG)

Within Strategy & Consulting Global Network Song Practice we drive innovation and deliver value by crafting tailored digital strategies for some of the world’s most successful organizations. Our focus spans marketing, commerce & sales and service functions, supporting transformative strategies that boost business performance, enhance customer experience, and foster long-lasting relationships.

THE WORK:

You will work closely with our clients as Consulting Professionals who design, build and implement strategies that can help enhance business performance. As part of the team, you will drive the following:

• Provide design, functional support for Microsoft Dynamics 365
• Assess end-to-end D 365 processes to identify gaps, and help the client define target state processes standardized across geographies/business units
• Define user personas and user journeys
• Work as an integral part of the client’s sales and commerce organization, towards driving efficient and effective structure pricing and discounting approach.
• Work to facilitate Leadership’s team involvement of key stakeholders and buy-in for change readiness

• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach. 
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification). 
• Employee Assistance Program - legal, financial, and psychological consultations. 
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares. 
• Paid employee referral program. 
• Private medical care and life insurance. 
• Access to the WorkSmile benefits platform (possibility of using a wide range of products and services, including the Multisport card). 

Working Conditions: 

• Employment contract (umowa o pracę) 
• Headquarter in Warsaw. 
• Traveling to work with prestigious clients and deliver large-scale transformational change. We deliver our work in hybrid model, remotely, in our offices but also traveling and working closely with our Clients in their offices. With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. That is why traveling declaration, willingness and ability to work at client locations mostly across Europe and beyond, for short or long term, is required.  
• The work location for this role may include a mix of working remotely, onsite at a client, or in an Accenture office—depending on specific project circumstances. With all our roles, there is some in-person time for collaboration, learning, and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs. 

• Minimum 6 years of progressive industry and/or consulting experience in the Energy, Life Sciences, Automotive, High Tech, Resources or Financial Services industry
• Functional experience in Microsoft Dynamics 365 processes for B2B industries
• Hands-on experience configuring D 365
• Deep functional and implementation experience D 365
• Experience of delivering global B2B transformation projects
• Knowledge of D 365 and exposure to Business Intelligence Tools such as Power BI
• Experience working on a Business / Operational Transformation project
• Proven ability to work creatively and analytically in a problem-solving environment

Bonus if you have:

• Certification in Microsoft Dynamics 365