Role Overview
As a Data Support Specialist reporting to Senior Manager - Client Support Services, you'll play a critical role in ensuring the integrity and quality of data flows that power Nasdaq's Trade Surveillance platform — a service relied upon by over 150 market participants across 65 markets globally. You'll thrive in this position if you're analytical, detail-oriented, and collaborative, with a passion for solving complex data challenges in a fast-paced, high-impact environment.
Key Responsibilities
- Prioritize and manage reported trading data issues through end-to-end incident ownership, ensuring timely resolution and clear client communication.
- Investigate and resolve data flow issues by leveraging server environments and data management tools to identify root causes and implement fixes.
- Collaborate with global cross-functional teams to coordinate releases and deploy bug fixes that improve platform stability.
- Drive continual service improvement initiatives that reduce recurring data issues and elevate the client experience.
- Contribute to the analysis and optimization of existing data flows within the Trade Surveillance application to support scalability and reliability.
The base pay range for this role is 2500 - 2700EUR gross. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits: * Competitive base salary * Annual bonus * Annual equity grant * Employee Stock Purchase Plan offering discounted company shares * Pension plan with Nasdaq contribution * 6 additional days off per year * Extra vacation time based on tenure * Work from (almost) anywhere – up to 20 days/year * Paid time off to volunteer * Health insurance * Free gym, yoga & pilates classes and discounted in-office massages * 24/7 mental health support for you and your family * Global mentoring program * Unlimited access to e-learning platforms * Hybrid work setup (at least 3 days a week in-office) * Modern and comfortable work environment with fresh fruit, snacks, and weekly Fika Nasdaq Benefits & Rewards Career Page
Required Qualifications
- Bachelor's degree in Computer Science, Data Engineering, Finance, or a related field — or equivalent practical experience.
- 3+ years of experience in a data analyst, data operations, or technical support role, preferably within financial services or a technology-driven environment.
- Hands-on experience working in Linux environments and with data extraction, transformation, and troubleshooting.
- Proven ability to investigate and resolve complex data issues independently in a fast-paced, globally distributed setting.
- Strong English communication skills, both written and verbal, with experience working across international teams.
Preferred Qualifications
- Familiarity with market data, trading data, or financial messaging protocols (e.g., FIX).
- Prior experience in trading, capital markets, or a regulated financial services environment.
- Experience collaborating with globally distributed teams across multiple time zones.
