About IG Group
IG Group is a FTSE 100 fintech operating across five continents, serving over 1.4m customers and handling billions of dollars in transactions. We offer genuinely complex problems to solve, the technology and resources to tackle them properly, and the kind of scope that's rare in established businesses.
Your Role
This role sits within the Product function, reporting into the Head of Product - Lifecycle. You will use AI tools and work closely with engineering, design, operations, compliance, legal, and marketing to define and deliver the digital servicing proposition. As Senior Product Manager for Digital Servicing, you will own the product vision and multi-quarter roadmap for IG's operational tooling suite. You will determine which problems are worth solving, set direction, and drive execution end to end, with two outcomes anchoring your mandate: raising customer satisfaction and lowering our cost to serve.
Responsibilities
- Product strategy and roadmap: Own the product vision and multi-quarter roadmap for your vertical, aligned to IG's commercial objectives. Determine which problems are worth solving and why. Make strategic build vs buy vs partner decisions. Drive competitive intelligence and translate market insights into differentiated propositions.
- Discovery and delivery: Run discovery to understand the motivations, friction points, and habits that drive or block investing behaviour. Use AI tools actively across your workflow. Partner with engineering and design to scope, prioritise, and ship with quality and pace. Define success metrics and iterate based on evidence.
- Cross-functional leadership: Influence stakeholders across product, engineering, legal, compliance, marketing, and senior leadership. Navigate regulatory requirements and translate compliance constraints into seamless customer experiences. Work comfortably with APIs, backend infrastructure, and platform integrations. Mentor and raise the bar for PMs around you.
What We Offer
- Competitive salary
- Flexible Benefits Package on top of your salary (12%)
- Private medical cover for you and your family
- Life insurance
- Contribution to gym memberships
- 25 Days holiday, with 1 additional day off to celebrate your Birthday & 2 additional days off a year for voluntary work (28 in total)
- The option to buy or sell holiday days
- Unlimited access to the LinkedIn Learning Platform
- A comprehensive global and local onboarding process
- Employee-led LGBTQ+, Women’s, Black and Parents & Carers networks
- Enhanced primary (maternity), secondary (paternity), and shared parental pay and leave
- Option to participate and create ESG initiatives based on IG Brighter Future Fund
- Tailored development programs and mentoring opportunities
Essential
- Significant experience of shipping products in fintech, financial services, or another regulated industry, ideally in servicing, operations, or CX-adjacent tooling.
- Proven ability to own and drive product strategy across a broad, multi-system product surface.
- Deep curiosity about client and agent behaviour.
- AI-native working style: you already use AI tools (LLMs, prototyping tools, research synthesis, workflow automation).
- Comfortable with ambiguity.
- Obsession with customer experience.
- Regulatory intuition.
- Evidence and data-driven approach.
- Strong stakeholder management.
Desirable
- A track record of measurably reducing cost to serve or improving CSAT through product-led change.
- Experience consolidating multiple internal or client-facing tools into a single, simplified product suite.
- Experience deploying AI or automation across a service journey with demonstrable impact on resolution time or contact volume.
- Experience building self-service products that measurably reduced inbound contact into a support or CX function.
