Job Purpose
The Cloud Catalog and Product Management Team is part of Cloud Operations. The team is responsible for maintaining vendor catalogs and product portfolios across internal systems and platforms, as well as supporting the onboarding of new vendors across the EMEA region.
The Cloud Catalog and Product Analyst will support catalog maintenance activities and projects for multiple vendors. The role will focus on reducing errors, improving data quality, and supporting the implementation of new operational processes. The analyst will collaborate with business teams, local sales teams, internal departments, platform owners, IT teams, and vendors to resolve catalog and product management queries.
A key part of the role will be working closely with Specialists and internal stakeholders to keep catalog data accurate and up to date, while supporting the resolution of discrepancies related to materials and products.
The role may also support the implementation of new processes, including automated systems for new services on the platform. This requires strong analytical skills, the ability to identify errors and process gaps, a continuous improvement mindset, and the ability to document business processes clearly.
The team also supports the rollout of Cloud solutions across TD SYNNEX entities in Europe, covering more than 22 countries. In this capacity, the team works with Business Unit leaders and key partners to develop effective strategies and deliver scalable, high-impact systems across the region.
Responsibilities
- Analyze product data and support process improvement activities to increase operational efficiency.
- Use ticketing tools to manage and resolve catalog-related queries from EMEA countries.
- Support the deployment of new operational processes for different vendors.
- Maintain, manage, and continuously improve catalog data quality.
- Support on AI initiatives and automation tools designed to reduce manual effort and improve operational efficiency.
- Support the onboarding of new Cloud vendors when required.
Company Culture
At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.
What we offer
- Hybrid working model, with 2 days per week in the office and 3 from home.
- Continuous learning is encouraged, with a clear development plan available.
- A complete pack of benefits is provided, including health insurance, flexible benefits programs, retirement plans, and additional employee benefits.
- Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
- Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
- Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
- Diversity, Equity & Inclusion: Valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
- Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
- Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.
Knowledge, Skills, and Experience
- Experience with e-commerce platforms and SAP is a plus.
- Knowledge of business analysis and process improvement.
- Ability to work independently and take ownership of assigned activities.
- Strong analytical, problem-solving, and organizational skills.
- Proficiency in analytical tools, including data gathering and analysis, spreadsheets, and BI/reporting tools.
- Understanding of the IT software, services, or SaaS industry is an advantage.
- Experience in the IT channel, Pan-European distribution, or software vendor environments is beneficial.
- Familiarity with ticketing tools, such as Freshdesk, is a plus.
