Role Overview
The Consumer Lifecycle team owns the product experience that turns SumUp app signups into active, transacting customers - from onboarding through to first transaction and ongoing engagement. As the sole Product Manager for consumer activation and engagement, you will own that funnel end to end, improving conversion at every stage.
Responsibilities
- Own the consumer onboarding funnel end to end: signup, identity verification (KYC), first funding, first transaction and habitual use.
- Identify and ship product improvements at the biggest drop-off points, starting with the gap between KYC completion and first transaction.
- Balance fraud and verification controls with a smooth, user-friendly product experience.
- Run discovery, experimentation and iteration cycles against activation targets, and report progress to consumer leadership.
About SumUp
At SumUp, we're on a mission to empower small businesses across the globe by providing simple and affordable tools that allow them to thrive. Today, over 4 million businesses in 38 markets rely on SumUp as their financial partner to manage payments, finance and customer relationships. Our commitment to small businesses is reflected in our diverse team of over 3,000 SumUppers from over 90 nationalities, united by global collaboration and an innovative mindset. Our core values lay the foundation for who we are and what we stand for, shaping our work culture and driving our success.
Why you should join SumUp
- 🌎 Opportunity to work with a truly global, multicultural team from our London Bridge location. This role involves an office-first setup.
- 🌈 Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced.
- 🚀 Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success.
- 🏖 Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves.
- 📚 A dedicated annual L&D budget for attending conferences and/or advancing your career through further education.
- 🏥 Health matters: private health insurance, including optical and dental.
- 🚗 Life made easier: salary-sacrifice commuter benefits via Gogeta.
- 💼 Financial security: retirement scheme (SumUp matches 7% when you contribute 5%).
- 🛡 Peace of mind: life insurance from MetLife for 2× your salary.
- 🌴 Break4me: 1-month sabbatical after 3 years of service.
- 🔗 Referral Bonus: earn additional rewards by referring talented individuals to join the SumUp team.
You'll be great for this role if…
- Experience leading a consumer product area with clear commercial and KPI accountability.
- Strong track record of prioritising effectively across competing demands from multiple teams and stakeholders.
- Experience driving engagement or retention within a consumer-facing mobile app used at scale.
- Comfort balancing risk or compliance requirements against a smooth, user-friendly product experience.
- Ability to build strong relationships across engineering, design, data and marketing, and communicate progress clearly to leadership.
SumUp
2535
SumUp is a leading financial technology company, operating across 32 markets on three continents. We’re building a world where small businesses can be successful doing what they love.
We empower business owners by enabling them to accept card payments in-store, in-app and online, in a simple, secure and cost-effective way. Today, our card readers are used by over 2 million merchants around the world.
We’re continually developing new ways to help our customers do business, and our solutions are always intuitive and inclusive. We’ve launched multiple new products in 2020, including SumUp Invoices and Mobile Payments.