Role Overview
As a Support Engineer reporting to the AVP – Software Engineering, you'll play a critical role in ensuring seamless client implementations, maintaining production systems, and delivering enhancements that strengthen market integrity and compliance. You'll thrive in this position if you're collaborative, detail-oriented, and globally minded, with a passion for technology and finance in a fast-paced, high-impact environment.
Key Responsibilities
- Partner with clients to support production and test environments, ensuring system stability and performance.
- Translate client needs into actionable solutions and contribute to ongoing product enhancements.
- Design, develop, and maintain software components and infrastructure to support scalability and efficiency.
- Ensure cross-platform compatibility and optimize system architecture for operational excellence.
- Collaborate with internal stakeholders across time zones to align on delivery objectives and client outcomes.
We offer a competitive, well-rounded rewards package that supports you and your family - inside and outside work. The annual gross base pay for this role is zł169,000 - zł330,000. In addition to base pay, we offer short-term incentives (bonus or commission) and long-term incentives (equity), where applicable, as well as the following benefits:
- Competitive base salary
- Annual bonus
- Annual equity grant
- Employee Stock Purchase Plan offering discounted company shares
- Pension plan PPK
- 26 vacation days
- 6 additional flex days per year
- Work from (almost) anywhere – up to 20 days/year
- Paid time off for volunteer work - up to 2 days/year
- Comprehensive Health Insurance program
- Group Life Assurance
- 24/7 mental health support for you and your family
- Global mentoring program
- Unlimited access to e-learning platforms
- Hybrid work setup
- Modern and comfortable office work environment with fresh fruit, snacks, and weekly fika breaks
Required Qualifications
- Bachelor's degree in Computer Science or a related field, or equivalent practical experience.
- Proven hands-on software engineering experience.
- Strong Linux expertise and experience in DevOps or programming roles.
- Proficiency in scripting or programming languages such as Java (preferred), Python, Bash, or Shell.
- Clear communicator with experience in client-facing or collaborative, matrixed environments.
Preferred Qualifications
- Experience in a client-facing or customer support engineering role.
- Background in finance, fintech, or exposure to regulated industries.
- Familiarity with working across global teams and cultural nuances in cross-border collaboration.
