UX Researcher

About XTB

XTB is a global company from the financial industry, focusing on online trading of financial instruments. We are the largest FinTech in Poland and a leader in Central and Eastern Europe, and the range of our operations covers several countries, including Asia and South America. At XTB, we focus on the development of our employees, giving them opportunities to gain knowledge and skills in various fields, as well as offering a number of training and development programs. If you are looking for challenges and want to gain valuable experience in an international business environment, XTB is the right place for you. We are a certified Great Place to Work company.

Role Description

We are looking for a UX Researcher / ResearchOps specialist at a Regular/Mid level at XTB who has experience and practical knowledge in conducting qualitative and quantitative user research for B2C products, as well as coordinating research activities across the organization.

Responsibilities

• Preparing and implementing an effective research strategy.
• Collaborating with the research team and the Product Tech team through regular meetings and status syncs.
• Independently conducting qualitative and quantitative research, as well as summarizing and presenting findings from evaluative and exploratory research using analytical, research, and reporting tools.
• Translating qualitative and quantitative research insights into design initiatives.
• Setting up and maintaining the user research environment (including tools).
• Creating and maintaining a UX research repository.
• Regularly analyzing and reporting insights from customer feedback.
• Presenting research findings across the organization and maintaining ongoing communication regarding research with program teams.

What we offer

• Real influence on the development of the company and the product.
• Work in an experienced team that is happy to share its knowledge.
• A clear vision of development thanks to regular feedback and clear career paths.
• Regular team-building meetings.
• A training budget for courses and conferences that interest you.
• An extra day off on your birthday.
• An extra day off for parents.
• Equipment tailored to your needs.
• Private medical care and group insurance.
• Access to an e-learning platform for learning English and a benefits platform.
• Access to a wellbeing platform.
• Remote work, from the office in Warsaw or from a coworking space in your city.

Requirements

• Minimum 5 years of experience as a UX Researcher or within a UX research department.
• Documented experience (in the form of case studies / a portfolio of research projects) in conducting quantitative and qualitative research on B2C products (experience with research projects in fintech, banking, investments, or multi-market mobile apps is a strong plus).
• Proficiency in gathering qualitative data as well as quantitative data from analytics tools, including connecting the dots and proper data triangulation.
• At least basic knowledge of AI tools and AI-driven research processes, along with the ability to explain them and demonstrate practical use cases in daily work.
• Experience in coordinating evaluative and exploratory research conducted within the UXR team.
• Ability to create clear, systematic, and stakeholder-valued documentation of your work-especially reports, dashboards, and metrics.
• Knowledge of calculating UX product metrics and KPIs.
• Ability to create research reports, analyze and categorize observations, draw actionable conclusions, and deliver practical recommendations that product teams actually want to use.
• Commitment and openness to continuously optimizing your workflow and refining research methods.
• Focus on problem-solving and achieving goals over sticking strictly to an ideal process.
• Effective teamwork, particularly strong collaboration and mutual support skills.
• English proficiency at a minimum B2 level.