About Alan
Alan exists to end the wait in healthcare. We are building the new standard in prevention insurance, integrating insurance, prevention, and care into a single, acclaimed user experience. We partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost center into their most valuable investment.
The Role: Fullstack Software Engineer (Automated Resolution)
You would join the product team that builds the AI agents answering our 1M+ members' questions about their health insurance—reimbursements, coverage, claims, account changes and more—instantly and without waiting for a human. Our AI agents already fully resolve more than 50% of members' questions. Your mission is to push that number further, increase the quality of answers and the trust members place in them, and make our agents work with the other AI agents at Alan.
Responsibilities
- Design and ship LLM-powered agents that understand a member's request, reason over their contract, claims and history, and take real actions on their behalf.
- Make our agents interoperate with other AI agents across Alan, such as Mo: handing off conversations, sharing context and calling each other's capabilities.
- Bring automated resolution to new channels, starting with AI phone support: real-time voice conversations with the same quality bar as written ones.
- Own evaluation: build datasets, automated evals and quality monitoring so we know an agent is right before members see it.
- Measure and improve resolution rate, answer quality and member satisfaction in production, iterating fast on prompts, models and architecture.
- Work hand in hand with care experts and product to identify the next topics the AI can fully resolve.
Engineering Team
In our engineering team, we build the infrastructure, interfaces, and applications to provide first-class service to our members, health professionals, and even ourselves. Our stack is React, Python/Flask, PostgreSQL in a monorepo. We deploy daily and believe in distributed ownership—you build it, you own it.
Why this role is special
- Direct Impact: Every point of automated resolution means members get help instantly, when they need it the most.
- Applied AI at scale: You will ship AI agents that handle hundreds of thousands of real conversations per month in a regulated, high-stakes domain.
- Frontier problems: Tackle the hardest open questions in production LLM systems, including agentic workflows, tool use, evaluation, safety, and guardrails.
- Ownership & Growth: Influence product direction, mentor other engineers, and lead technical initiatives.
Perks & Benefits
- Alaners are provided with a stimulating environment and perks ensuring they are happy, efficient and spend only high-quality time with co-workers. Learn more here.
- We offer remote work flexibility, but we value in-person collaboration.
Technical Requirements
- 5+ years building scalable software systems.
- Strong backend experience (Python is a plus).
- Hands-on experience building products with LLMs (agents, tool calling, RAG, prompt engineering, evaluation)—ideally shipped to production.
- An evaluation mindset: you know how to measure whether an AI system is actually good, and how to make it better.
What we value
- You love turning complex problems into elegant solutions.
- You care about the "why" behind what you build, not just the "how".
- You stay on top of a fast-moving AI landscape and are pragmatic about what really works.
- Humble and still willing to grow.
Mission Alignment
- Healthcare technology excites you.
- You understand that insurance isn't just about money—it's about access to care.
- You must be legally eligible to work in France, Belgium or Spain.
